Pallavi55
ServiceNow Employee
ServiceNow Employee

 

If you have the need to simplify the management of your product with multiple attributes and prices, then set up the configuration offers in CSM Order Management application. 

Customers can create multiple attributes like size and color for a garment, storage and operating system for a laptop, dimensions, or usage options for an MRI machine. 

 

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The Characteristic are the attribute names. You can define multiple depending upon the kind of product. Characteristic options are the values for each attribute defined. You can define multiple options for each characteristic. You can also define the default options for your offer. This default setting will be used when the offer is added to the order. 

Each configuration product offer is mapped to distinct product models / SKUs with the help of attribute combinations.

 

Map Product Models 

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Every valid attribute combination should be mapped to a product model to facilitate order creation and order fulfillment. 

 

Customers can price each product offering created in the Order Management plugin with the help of creating Price Lists. A price list can be created for multiple offers with effective dates. These price lists will be used to default the right price during the order creation. Same product offering can be part of multiple price lists. The price will be pulled from the price list that will be chosen on the order. 

Price List 

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Price List header contains the information that is common to all price list lines. The price list corresponds to product offers for which list price is being defined.  

Tip: The effective date of the price list line should be within the date range of the price list header effective dates. 

 

After defining the list price of the configuration product, customers can define attribute-based pricing for the attributes set up on the product offering. 

Attribute Adjustment 

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Customers can define attribute adjustment on the price list line that contains the configuration offer with attributes. 

Adjusted Price 

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Customers can define a markup amount, mark down amount, mark up percentage or mark down percentage for each of the attributes. These amounts will be taken into consideration to calculate the total price during order creation depending upon which attributes are selected on the order. 

To have the correct product offer details, Product models and price information on the order, the above defined product offer and pricing setup will be important. 

 

After creating product offerings , defining price list and attribute adjustments for customers can start creating orders using this data. 

Order line form 

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When customers add configuration product offer on the order line form, they can also access the Configure page to look at configuration options and the pricing impact. On the configuration page, the default options are already selected. When you change the configuration options , the list price is updated with the price adjustment. 

 

More to Come 

Customers can also set up more complex configuration offers which have components/parts that can also impact pricing. OM will also support solution offer type that can be a package of Simple, configurations offers .