Create an End-to-end Innovation Process by Tying ServiceNow Gamification Engine to Ideas

[Sush3]

Create an End-to-end Innovation Process by Tying ServiceNow Gamification Engine to Ideas

This technical paper provides an overview of Gamification engine that comes out of the box with SN Communities. We will also look at how to integrate it with Ideas (PPM).

• ServiceNow Communities and Gamification Engine, this is available for customers who are licensed for at least one of these products. (docs)
• • Customer Service Management application.
  • HR Service Delivery.
• Idea Application is part of Project Portfolio Management application (docs)

We will cover the above two topics separately and at the end we will look at how to integrate them together.