How to put AI to work for customers
AI is everywhere these days. What is the impact on the future of ServiceNow customer support?
Dean Robison, SVP of Global Technical Support at ServiceNow, outlines how we are putting AI to work and the role of machine intelligence in shifting customer service from reactive to proactive. You can read about it in this new Workflow article, “How to put AI to work for customers,” https://workflow.servicenow.com/customer-experience/4-innovations-in-proactive-customer-service-ai/
