A Ui Macro icon not appearing for a custom field (added in workspace view through form layout) in CSM Workspace interface.

[Danish Anwar1]

Hi, 

I have a custom view for case form which contains custom fields, since the invent of Madrid, I have to put my custom fields in Workspace view to make appear in Agent Worspace interface. Custom fields are not appearing but there's an icon associated with one of the custom field (the one we reference with ref_contribution in dictionary attributes) which does not appear in the Agent Workspace interface for case. Although in the non-workspace view of case form shows that icon.

How can I make it appear in Agent Workspace view. Please check screenshots.
 

[Inactive_Use648]

HI Jeff,

Good evening.!

We have implemented a skype (ui macro) beside a custom field in our HR cases to enable skype call feature from service now. And when we tried to check the feasibility of this UI macro icon,  in agent workspace seems to be not possible as the UI macro has jelly code in it which is not supported by agent workspace.

Please let us know if there is any possibility to achieve this functionality.

Regards,

Archis.

[Laukik Udpikar]

Hi,

any solution for this yet? or any workarounds?

Please lmk.

Thanks.

Laukik

[dharanikumar]

Hi All,

Any solution please?

Thank you!!