how to make Servicenow chatbot integration to e-commerce application.
how to make ServiceNow chatbot integration to e-commerce application.if any thing we give to e-commerce application is is automatically go to servicenow chatbot for response.
Forum Posts
Checking the count of each state of a case it has been
Can we make count for each state of a case is in like NEW, open, in progress , resolved . For ex :- If a case was in progress it went to awaiting info and again went back in progress. So there is 2 times the case was in in progress can we show the ca...
copy attachments ,getting duplicates in ever new attachment added?
Hi folks, i have a urgent Requirment for copy attachment s ,we have make and checker to kind of tasks, once the maker close the task the checker task will be open both the tasks are same parent case in the task table. now the requirment is once we ad...
Automate Customised Email Signature?
Hi all,We're looking to use a standard email signature within email notification templates, this works fine when the replying user is assigned to the case, using ${assigned_to.first_name} works just fine; However, if another user replies to the case,...
Timesheet Approval Notification
I'm trying to configure the following requirement and would appreciate some guidance. When a user submits a time card against a project task, an email notification should be sent to the PM of the related project, notifying them that a new time card i...
knowledge search issue
Hi Everyone,I have a problem with searching for "iPhone - SIM card issue." I can find it easily in the Service Portal, but when I look for it in ESC, it doesn't show up at all. It seems that ESC only works well with numbers for finding articles.Can y...
Need a notification for a Case being updated to go back to the original creator.
Using the "Case Commented Assignee" notification I have the users for who will receive set to assigned to so the engineer gets a notification but I also need this same notification to go to back to the original email that created the case in the firs...
Resolved! State is Pending Accept for Work Item in ServiceNow Advanced Work Assignment
Hello Everyone,When work items are created using Advanced Work Assignment, they can have the states Accepted, Cancelled, Queued, or Pending Accept.I understand the first three, but could you explain what Pending Accept means?Does it mean the work ite...
integration between servicenow chatbot to other application
how to integrate Servicenow chatbot to other applications, if we give anything to chatbot it is automatically appear in other application
Resolved! how to remove virtual chat button from ESC portal
HI,I have two chat buttons for my ESC portal, I need to remove chat icon.I need the widget one "help desk chat support" Need to remove another icon. Please help meThanks,Deepthi
Using Surveys within AWS (Amazon) as an API Call
Hi Team, Can anyone advise if there is the ability to run Surveys that are in ServiceNow from within AWS Voice and Chat Channel. To give more context - Customer contacts the company via voice and is offered a survey at the end of the call and that w...
New condition in approval activity is not working
In my change workflow i have one approval activity with Approve and reject condition, howvever i have added one more condition in the same approval activity, which is "refer back" and provided one "refer back" UI action button on the approval form.Fr...
Is there a way to copy/duplicate/replicate a sla
Hi Community I need to create a 16 different sla for 7 groups total of 112 Is there a way to copy/replicate a sla? I tried adding condition for 7 different group is single sla by using OR condition Example incident p1 sla for all 7 group start/pause/...
Parent/Major Case
In our previous incident management system (Footprints, v. 11) , there was a native functionality where, if we made a ticket a Global Issue, when a customer logged in, they'd be presented with a list of current Global Issues and they could subscribe ...
Field Service Management Travel time is defaulting to the Engineers location on the syst user table
Travel time is defaulting to the Engineering address at the start of each day even if the engineer is at a different location. Can I change this so the Travel time should default to the last known location.
