Can you help me understand how the Knowledge Articles in Agent Assist work when searching for relevant information? Specifically, does it search through all published knowledge articles to find data matching the input?For example, when I search for “...
Looks like we can only search by text for active change requests using the global search field. Any idea how to open this search up to find the closed records?
Hi Team, I have created one new field with the name Additional Info on the incident table with Type Name-Value Pairs.I have added that field in both Native and SOW view of Incident formQuery :1. In Native view , i can see the field behavior like bel...
We're recently started with Supplier Collaboration Portal and facing challenges that seems unusual. After installing all the required plugins to set up supplier portal we tried to followed the steps as per documentation to enable portal for users and...
How to enable the List view report in IT agent dashboard|I have added Incident list report to dashboardbut its not displaying data in dashboard when we click on view all then the report is working as expected Thanks
Hi everyoneWe are planning to build a B2B Healthcare POC in ServiceNow CSM to showcase its capabilities effectively. The goal is to create a realistic scenario that demonstrates key CSM functionalities such as case management, entitlements, contracts...
Hi All There is an auto request, requested item, and catalog task related to a CSM case. A flow designer workflow closes the CSM case 7 days after it is resolved. I want to expand the flow to also close related case tasks. How can I do this, and is ...
Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...
We are trying to create a specific Action bar for an audience in the CSM configurable workspace. Having created a new UX Action Form Layout and UX Actions Configuration. We modified the the "Record" page variant for the audience and set the record da...
Hi All, Wondering if we can modify the size of this template dialog box, We wanted to make it larger. PFA
Hi Team,I have a CSM Configurable Workspace used to view the cases in which we have Asset records as a reference field. While we open the Asset from the list it opens in a different view but while we access the same asset from the case by clicking "O...
Would you be able to retake course and try again?
In the list view, I would like to be able to tell if another user is currently inside cases. I have a group of 10 users working a certain case type and they are constantly going into the same case to work, oftentimes they take the case from other use...
Our team has several different departments that all work the same cases. User A will go into the case and leave an update which of course, updates the Updated and Updated by Name column in the list view. User B will then go into that case, read the...
