HiHow to disable incident popup when state is onhold and on hold reason is awaiting caller comments is madatory this is fine along with comments email is also populating I want to hide emailwhen state is in progress its fine:when state is on hold - r...
Hi everyone, I try to add watchlist in our Standard Ticket Configuration, so a requester can add someone to the watchlist. I got this message:Error MessageThe following fields 'Watch list' are not allowed in info region If that doesn´t work, how I c...
Hi, I have a task to create similar kind of experience which will point to a custom table. where can I find this OOB code and can I duplicate it?
When trying to export a list of Cases to xlsx file, not able to download the file getting error 'Requested attachment does not exist' and it is working fine for CSV,JSON and PDF files. Kindly assist on this, sharing Error snapshot below
Hi, I am trying to add user to Azure AD group via ServiceNowFor Look up user which parameter should be mapped to User principal name (UserID or Email)and how to use output of this activity in Add user to Group Activity. In group ID, I am putting sys_...
I have a user that has been using reports perfectly fine until randomly today we are running into the following errors and they cannot view any of the reports they've created. I have tried removing and adding all roles and they have the exact same ro...
I wanted to try out the email to csm interaction and looks like it has a dependancy with customer central and can't be tested in PDI. Is there any way we can enable this in my personal instance to test the csm interaction feature. I couldn't even upg...
hi Team,When I do not get a response from the caller after recording 3 communication attempts, then the Incident ticket will be resolved and a resolution code updated. is there any OOB feature existing in PDI? if not how to achieve it. Regards,Abhila...
Hello. I would like to set it that any time project_status.executive_summary (an HTML field) is updated then project_status.u_exec_summary (a text field) is updated to the value of project_status.executive_summary without the HTML tags. Any idea ho...
hi Team, scenario 1: Given I am an Incident ManagerWhen I see that an incident has completed where the survey recipient has received a survey within the last 7 calendar daysThen I see that an Incident Survey is not sent outScenario 2: Given that I a...
Hi All, I have observed when added "Tags" field in 1st column of the List view of HR Agent configurable workspace that time not link is showing for the HR case number, why is it happening ? Same behavior I have seen my PDI & customer instance. What i...
when the assigned to is admin , he can see the interactions of him in his workspace then when assigned to is virtual agent where he can see the interactions assigned to him in csm servicenow just in 2 line if possible one example
Dear All,Please help to share the Now Assist CSM Q&A dumps .
Hi, Can someone please help me on how to create a report to track the duration a change request is with approvers? Thanks for your help in advance!!
I'm working in the CSM workspace, I want to add a watchlist field, I would like this field to appear in the right column over the activity stream, there is any way of doing this?
