CSM escalation process still using workflows
From what I can tell the OOB escalation process is still leveraging workflows. Is this the case? or am I missing something? I know I can call a flow via a wf but just seems odd to have to do this.
Forum Posts
Resolved! How to block CMDB Workspace
Hi everyone! Our agents uses ITIL role for their activities at the CSM Workspace but, we need to block them the access to all related to CMDB. I've created some ACL blocking cmdb tables (cmdb_ci_server and so...) but they can still see the CMDB works...
Report Drilldown on csm portal for report widget
Hello Experts, I have a requirement to show a report on csm portal and can able to show that using report portal, but whenever I clicked on any report section from donut it was redirecting me to the backend list view with correct filter and record co...
Personalized Signature Block
I'm trying to figure out how to add a personalized signature block to my case updates in the Service Operations Workspace "compose" feature .It needs to be based on a user who is logged in, rather than the organization appearing to send the email Is...
Creating Custom Actions for Controlled Data Load and Transformation in ServiceNow
OverviewIn many real-world business processes, especially those dealing with bulk data uploads, it’s essential to validate the data before loading it into the system. Furthermore, certain actions—such as triggering a transform map—should only happen ...
How to fetch the filed values in the form
Hi,Am new snow development.I created the fields Fname, Lname, mail id, address and users( with choices 1,2,3). I want to see the related Fname, Lname, mail id, address values automatically when select the user values like 1,2,3. kindly suggest ho...
Refer back button in approval widget
we need to add "Refer Back" button apart from "Approve" and "Reject" button in approval widget.this button should be visible for users with role "cpl" and "tpl". And this button will just change the status of approval record to "more" with comments u...
Dynamic Email Body Based on receipient
HI All,I have a requirement where a Particular Approval Notification is sent to a Group which contains external (Customers) and Internal Users (Agents).In which we have provided a link when a customer clicks the link, they should be redirected to dif...
Email Client: How to send email on behalf of more than 1 email box
We have 3 different functions working in our ServiceNow Instance (Service delivery, Finance, Support). Each function has its own shared email box, and we need for each group to be able to send/receive email on behalf of their specific email address....
CSM Configurable Workspace
When we click an order, such as ORD0004479, it should only redirect to the order page. Instead, it currently goes to the order line item. The expectation is that it should stay only in the order table. How can we configure that, and any one can any...
Close Case Script - Add Work Notes
I am writing a background script to close out a large number of cases that have been stuck in the Resolved state. The script itself is fairly straightforward — it simply closes the cases and updates a few fields such as Account, Contact, Assigned To,...
CSM - Jira integration - SLA CALCULATION
Hello Everyone, I'm currently working on the Jira migration and need some guidance regarding Jira to ServiceNow data migration, specifically around SLA calculations. I want to understand which date/time fields we need to extract from Jira so that we...
Notification Static Translation and printing text in Email Scripts does not together
Hi Community, We are using Static Translation of Notification to translate outgoing emails into multiple languages.In the Notifications we would like to use Email Script to Print dynamic text based on certain criteria's. This message is always printe...
IN SOM, while creating Virtual transform we don't get Inbound box option
while creating Virtual transform we don't get Inbound box option when Type is Virtual Inbound. In the below attachments I have provided the Screenshots of the pdf source that we are following which asks to check Inbound box option when Type is Virtua...
Resolved! How to limit the list collector choices selection
Hi All, I have a requirement where I am using a variable as a list collector in a catalog item, where users can select up to 3 choices if they exceed the limit then they should populate the message that the limit is exceeded. please let me know how ...