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Resolved! Auto Popup on an Incident record when a condition is met

I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...

ccurtis by Tera Contributor
  • 832 Views
  • 4 replies
  • 0 helpfuls

Custom Table: Adding multiple fields from another table

Hello Everyone I need to create a Custom table where i need to add reference to Product Model and Knowledge on the custom table to show the related products and knowledge articles of the Case created. Now, i want the Model Number field on the Produc...

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Neelima2 by Kilo Explorer
  • 2087 Views
  • 4 replies
  • 0 helpfuls

@mention work_notes in a workspace

I am trying to limit sys_user records in a business rule for the @mention functionality in work_notes while in a Workspace.  I have seen suggestions that work when you are not in a workspace, but have found no way to ensure this filter on the table i...

bmanard by Tera Contributor
  • 569 Views
  • 5 replies
  • 0 helpfuls

Inactive user sending emails to ServiceNow

Hi All,Inactive user sending emails to ServiceNow and all the inbound actions are skipping due to inactive status, How can I activate the user and process the inbound action without skipping Any suggestions is highly appreciated Thanks

Shantharao by Kilo Sage
  • 290 Views
  • 1 replies
  • 0 helpfuls

Resolved! Contact Customer checkbox in CSM

Hi Team, I have to put a condition SLA wherein I need to use "Contact Customer" checkbox is true or false. I need to put this in stop condition. But I am not able to see that field even in the Configure table for case form or even dictionary.When thi...

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Community Alums by Community Alums  
  • 867 Views
  • 6 replies
  • 1 helpfuls

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erikco by Tera Contributor
  • 248 Views
  • 2 replies
  • 0 helpfuls

Resolved! Give access to case to authorized representative (account)

Hi,I have the following scenario:Customer contact (Account A) submits a case to us. In their case, they mention another Customer (Account B) that should also be involved in this case.We would like to give access to this case to every contact of Accou...

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OlegA by Tera Contributor
  • 935 Views
  • 5 replies
  • 1 helpfuls

Resolved! Hide Business Services

Hi All, I want to hide few business services BE Bigdata APC, BE Bigdata PQE, Big Data, BE Bigdata BI&AI&Dashboard at Incident creation. How to achieve this using client scripts or ui policies.?Thanks in advanceNikhitha

nikhithanik by Tera Contributor
  • 948 Views
  • 9 replies
  • 1 helpfuls

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Gopi12 by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Resolved! I would like to display a “List layout” for a column in CSM.

Hello everyone,I would like to confirm to change the column order in which the Line items and each task appears in the CSM. I would like to edit the above using the list layout. For example, go to ALL>Customer Oders and open the Order record.Select O...