About setting additional comments for record producers

[shibasou]

Hi.

In the past, I created a script that automatically added the value of a variable as an additional comment when a case was filed.

I tried to create a script with the same requirements after a long time, but I forgot it...

Can someone please help me create a script?

Thank you.

[Deepak Shaerma]

Hi @shibasou 

Use insert business rule,  simple script for copying variable value into additional comment--->

var theVariableValue = current.your_variable_name.toString(); 
    
    // Check if the variable has value
    if (theVariableValue) {
        // Adding the variable’s value as an additional comment
        current.comments = "Additional Comment: " + theVariableValue;
    }

Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma 

[Community Alums]

Hi @shibasou ,

You can refer below script for reference 

var additionalCommentRP = workflow.scratchpad.<variable_name>.toString();
current.comments = additionalCommentRP;

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Nick Parsons · Accepted solution]

Your record producer script is quite close, you just have a typo, you have written curent when it should actually be current. There is also no need for the line var comments; as this variable is not being used. 

On a side note, your newline characters should written using \n not /n.

[shibasou]

Thank you! It went well!