Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

CSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

How to pass url field in notification

Hii,I have created url type field on form and I am passing hyperlink text into that field ..its working fine on form but when i called this field in notification it is displaying as plain text instead of url.Can anyone help me on this.

lucky6 by • Tera Contributor
  • 882 Views
  • 1 replies
  • 2 helpfuls

Not able to create Archive Rules.

Not able to select the Table Name (Both OOB and Custom tables) while creating Archive Rules. Few tables are showing Greyed out and not able to select those. Do we need to enable some functionality in Table to allow creating Archive rules.

Karthika K1 by • Tera Contributor
  • 3050 Views
  • 14 replies
  • 0 helpfuls

Provide ITIL Access to external users

Hello, I have a requirement to give itil role to external users so that they can work on incidents of their company. (Along with cases). Can you please suggest the solution for achieving it. Requirement in details: Basically users would need to be gr...

Prasad43 by • Tera Guru
  • 1072 Views
  • 2 replies
  • 0 helpfuls

Survey Authentication

Hi,I have two separate, but related questions that I hope someone can assist with. Both relate to Surveys: BackgroundWe plan to survey users in the customer_contacts table for general feedback on our organisation (i.e., not task related) Only a small...

Michael Todd by • Tera Contributor
  • 1413 Views
  • 4 replies
  • 0 helpfuls

Skills routing based on the Language

Hi Team, I have a requirement that if a Customer is creating a case then that case should be routed based on the Customer language. Ex: The Customer has selected English, Japanese, Chinese as his language and create a case then that Case should be ro...

Contracts & Assets linked

Could you please advise if assets were loaded before a contract how do we link the existing assets to the contract?

Resolved! REST API returns every single object on invalid sysparm_query

Good day all, I was hoping someone is able to help me with this question I've ran into.I'm currently busy converting a PowerShell module we use for a previous CMDB system we use into a ServiceNow version.I'm using the REST API version 2 for this. Now...

Sidney- by • Tera Contributor
  • 3259 Views
  • 2 replies
  • 1 helpfuls

Download as PDF from Service Portal

We have a requirement to provide the option for the users to download the content of a portal widget to a downloadable file .pdf. The functionality will be provided through a button available on the portal page. Can you please share ideas if someone ...

samar sahoo by • Tera Contributor
  • 2225 Views
  • 1 replies
  • 2 helpfuls

Round Robin Assignment Rule

How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...

amitroy by • Tera Contributor
  • 24237 Views
  • 27 replies
  • 21 helpfuls

Download all KB Attachments via Zip

A knowledge base article in the Service Portal shows all attachments in a list and you can download them separately. I would like to add a Download Now button which lets you download all of the attachments at once via a zip file. Has anyone done this...