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Display more fields in CSM Portal for Assets

Hi Guys,  for an upcoming project I am exploring the CSM Module and I have 2 dedicated questions for upcoming features I need to implement. When I Click the Support Menu Item in the Header of the csm portal I can find the Menu Item Assets.It directs ...

Hide Button from CSM

How can i hide a button in CSM configuration Workspace?, just only when a certain condition is met

Resolved! how to auto populate the data in the tabular format using ui page.

This is the ui page that i have created in the ui based on the city of user i am trying to get the details as below , as per the script i am able to get the details of user column but i need to populate country and email of that user as well  can any...

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Manoj50 by Tera Contributor
  • 1413 Views
  • 9 replies
  • 1 helpfuls

ACL issue on Agent Workspace

Hi i have an issue with a Write ACL on Agent workspace, it is working fine in the native UI, but not functioning in Agent Workspace.I have created a new custom field "u_active" on Attachments table to mark the attachments inactive. Anyone can mark th...

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Nishant16 by Tera Expert
  • 1117 Views
  • 1 replies
  • 0 helpfuls

How to pass url field in notification

Hii,I have created url type field on form and I am passing hyperlink text into that field ..its working fine on form but when i called this field in notification it is displaying as plain text instead of url.Can anyone help me on this.

lucky6 by Tera Contributor
  • 609 Views
  • 1 replies
  • 2 helpfuls

Not able to create Archive Rules.

Not able to select the Table Name (Both OOB and Custom tables) while creating Archive Rules. Few tables are showing Greyed out and not able to select those. Do we need to enable some functionality in Table to allow creating Archive rules.

Karthika K1 by Tera Contributor
  • 1645 Views
  • 14 replies
  • 0 helpfuls

Provide ITIL Access to external users

Hello, I have a requirement to give itil role to external users so that they can work on incidents of their company. (Along with cases). Can you please suggest the solution for achieving it. Requirement in details: Basically users would need to be gr...

Prasad43 by Tera Guru
  • 739 Views
  • 2 replies
  • 0 helpfuls

Survey Authentication

Hi,I have two separate, but related questions that I hope someone can assist with. Both relate to Surveys: BackgroundWe plan to survey users in the customer_contacts table for general feedback on our organisation (i.e., not task related) Only a small...

Skills routing based on the Language

Hi Team, I have a requirement that if a Customer is creating a case then that case should be routed based on the Customer language. Ex: The Customer has selected English, Japanese, Chinese as his language and create a case then that Case should be ro...