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ā05-11-2022 05:39 AM
When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role.
Steps to reproduce
1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header.
2. 404 page is displayed.
If survey menu is visible in header bar, why the survey content is not displayed.
Solved! Go to Solution.
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Customer Service Management
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ā05-12-2022 08:44 AM
Have solved it. Thanks for your suggestion.
The page id in url was 'take_survey' but then the actula contents displayed was of widget 'Surveys and Assessments' which was part of the page 'take_assessment', not sure how at the moment.
When required was added to the 'take_assessment' page the issue was solved.

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ā05-11-2022 08:16 PM
Hi
Have you verified that there are no roles that prevent the user from seeing the page?
Application navigator - Service Portal - Pages, locate the page the user is redirected to and verify that the user have the roles defined for the page.
Assign the right role as per the page and it should work.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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ā05-12-2022 08:44 AM
Have solved it. Thanks for your suggestion.
The page id in url was 'take_survey' but then the actula contents displayed was of widget 'Surveys and Assessments' which was part of the page 'take_assessment', not sure how at the moment.
When required was added to the 'take_assessment' page the issue was solved.
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ā11-03-2022 07:54 PM
Hello! What do you mean by 'was added to the take_assessment page? What instance did you modify? Thanks.
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ā01-05-2023 11:24 AM
yes @Aljo2 , possible to elaborate further? Facing similar issue after upgrade to Tokyo. Thanks