ACL Issue

mackfacts916
Tera Contributor

i have an ACL issue I believe. A user submits record producer A but cannot see the number or the record after submission, however the record is in fact created. Same user submits record producer B from the same table and can see the number and record after submission. There is no visible configurable difference between the two record producers. I'm thinking the ACL's required to read and write are met based on the fact they both come from the same table and there are no field level ACL's. What could possible be the reason this user can't see record producer A?

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@mackfacts916 

did you check any query BR on that table is restricting the record visibility?

Also did you compare and check the ACLs on table level?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @mackfacts916 h

Have you checked ACLs on the Table on which Record producer configured and see if there is any script or condition that allows access for one and restricts for others?

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

 

Antoni Zahariev
Tera Guru

The quickest option to debug this issue on your own is to install the Access Analyzer free plugin and view/compare the permissions of the Users.