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Email not received in Outlook while testing Quick messages from Case Table

Nandhinisri
Tera Contributor

‎10-18-2024 02:56 AM

Hi,

An attachment which is attached in inbound email (Quick messages) is getting reflected in the target record (Case). So to test this I was sending the quick message to my outlook. When I check in system logs, the email is sent. But not received in outlook. Any suggestion is welcome.

 

Thanks

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Antoni Zahariev
Tera Guru

‎10-22-2024 08:08 AM

Check out the steps and the links from this article: Enabling Email Sending - Support and Troubleshooting

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