Active SLA Ribbon

[Dennis2]

Hi everyone,

Does anyone know if 'Active SLA' ribbon show in CSM Workspace can be modified?

I cannot find where do that.

Thanks in advance.

Dennis.

[Filipe Cruz]

Hello Dennis,

Yes, I think so!

You can open the "Active SLA" ribbon by going to Workspace Experience > Forms > Workspace Ribbon Settings or by opening the following url: (change instance_name by the name of your instance)

https://instance_name.service-now.com/nav_to.do?uri=sys_aw_ribbon_setting.do?sys_id=eee709f573001300...

Hope this helps!

Please mark my answer as correct and helpful if it is relevant for you!

Thanks,

Filipe Cruz

[Dennis2]

Hi Filipe,

I meant to modify the ribbon component for example, to change SLA time displayed to business days...

Thanks.

Dennis.

[Community Alums · Accepted solution]

Hi Dennis,

Unfortunately, you cannot modify the "Active SLA" ribbon.

As the UX component which is involved which has a tag "sn-component-workspace-sla" cannot be modified, its restricted with servicenow.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep