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Post Incident Report

hi. i have a requirement to digitalize a Post Incident Report in SN platform. current process is fulfillers will need to manually fill up a pdf form template after resolving incident and get the report approved.  any idea whats the best method to ach...

No cases are visible in "Customer Activity Tab" in CSM Workspace

Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...

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MrGupta__ by Tera Expert
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  • 1 replies
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Resolved! SLA on Now Support

 Are there any available tool to set up SLAs on Now Support? I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.  

How to reload all the record of a table using script.

Is there any way we can reload all the record once because if I reload it then my on load script will update the field automatically but the issue is that I don't want to open all the records manually and then reload it.

UIB builder change not reflecting

Hi All,1.I have changed the UI Builder configuration in my PDI but its not reflecting the change. I have duplicate the page & made change for Transfer Case. Could you please assist ?   2. If we add some new field in the pop up window, is it recommend...

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how can I update legacy(old) records from server side script.

Hi, I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using on load client script. I am able to store empty fields data that are available in the form it ...

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Scotty88 by Tera Contributor
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  • 1 helpfuls