Need to see the created Change in the work notes section
Hi Team ,In the incident form, i want see the created Change records in the work notes section. How to achieve this. Regards,Abhilasha G T
Forum Posts
How to show knowledge articles in community portal?
Hi guys, I have to show knowledge articles in community portal. When a user is creating a question on community portal , when typed title ,Related Posts dropdown is seen. In this dropdown it only shows questions and blogs, I would like to show knowle...
Questionaries in ServiceNow
We have a requirement to implement a questionnaire within ServiceNow. Additionally, we need to ensure that the responses are saved for future reporting purposes. Could anyone please assist us in identifying the best approach to achieve this.
How to populate the parent and child accounts from contact table to record producer form
Hi, Based on logged in user need to populate the parent accounts and child accounts from contacts table to " Account" field (type list collecter) in record producer formCan anyone please help on this, It will be useful. Thanks!
I can't view a ds _document document
The preview in the documents does not display when clicking on the icon.Users do have permissions because if they go directly to the URL of the record, they can view it without problems.
Can We Use the Customer Data Models for B2B2C Plugin Limited to Just One Case Type?
Hi ServiceNow techies!When you install the "Customer Data Models for B2B2C" plugin, it affects the Base Case table. In our scenario, we intend to create a separate case type specifically for handling B2B2C cases. We use several other case types exten...
How to Configure AWA for Incident Assignment Based on Agent Workload?
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Cancelled is showing as Inactive in Native view but, i can still edit the case in CSM portal
Cancelled is showing as Inactive in native view BUT, i can still edit the case in csm portal view. How can we fix this issue.
Portal Issue
The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated. Thanks,Roopa
Emails are Not Showing
while looking at older cases regarding and an issue with emails and references we have discovered that cases raised in August, September and October are not showing any emails, they should have at leas have emails sent to assigned groups and consulta...
Resolved! Need Help
Has anyone here worked with ServiceNow CRM to streamline sales, service, or order management? I’m looking for some expert tips and best practices to improve efficiency and boost productivity across the front, middle, and back offices. Any advice on m...
Mobile Application for Customers in CSM
Hi All, Can please someone suggest me which App to configure for Customers in CSM. Regards,Pragati
Resolved! Get URL Parameters from Client Script
Hello All, I am trying to get the URL parameters from the onLoad Client script when catalog item is loaded, here we are using an issue where in few scenarios the complete URL is getting loaded before the client scripts are running where in some scena...
Service Operation Workspace "Advance View Option" is not visible
Hi Team,I am new to Workspace, when we select any record from List in Service operation workspace, open record in that we have Filter option and inside of filter option we have "Advance View Option" but that option is not visible for. How we can achi...
Maximum number of user group record
What is the maximum number of user groups that we can create ?
