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isFieldVisible() not working on portal.

Hi All, I am working on a client script where I am getting data from script include but the issue is that when I tried to filter field based on visibility on form then isFieldVisible() is only working on form UI but on portal I am getting error as 't...

Assistance Required with Portal Routing Logic Based on User Company

Hi ExpertI have a requirement related to portal routing that I need some help with. Here's the scenario:If a user belongs to company "ABC," they should be routed to the Service Portal (SP).If a user belongs to company "XYZ," they should be routed to ...

Gulfam by Giga Guru
  • 829 Views
  • 12 replies
  • 0 helpfuls

Agent workspace Title bar showing record number

Hello, We are using Agent Workspace and have noticed that whenever we load the home page, the title bar and the home tab display a record number. However, the record number seems to be associated with a different table and not the new application we ...

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Resolved! Escalate an Account

if all case of an account have been escalated then respective account should get auto escalate

Prakash_S by Tera Contributor
  • 644 Views
  • 2 replies
  • 0 helpfuls

Using UI page for workspace client script

I am trying to use OOTB Closed Complete UI action in CSM configurable workspace. The UI action script is calling a UI page:  ------------------------UI ACTION OOTB SCRIPT-----------------------------------------function openFollowOnPopUp(){    var di...

MS25 by Mega Sage
  • 595 Views
  • 1 replies
  • 0 helpfuls

Customer Service Management Data model

I am looking for data model for CSM and Case Management. Can anyone share the link or point to correct document. Can't find the same in NowCreate also. Thanks in Advance

Application Manager (new and classic) times out after upgrade to DC

We recently upgraded our instance from Vancouver to DC and now application manager most of the time will not load (just blank with the servicenow banner), or it gives the error message: TypeError: Cannot find function hasOwnProperty in object com.gli...

ZacharyY by Tera Contributor
  • 2949 Views
  • 4 replies
  • 11 helpfuls

Notification Twice : Knowledge Base

Hi,We have the Washington version.Currently, we use the knowledge bases in which we deposit an article in French and an article in English so that all our customers can see the articles regardless of the chosen language. However, this has the consequ...

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Allow customer to see all the cases on their account

Hi I'm totally new to SN, there is no knowledge in our company about the tool and I'm the admin for it, but was not involved in the implementation... We are using SN as a ticketing system for our customers  (Accounts).Some of our customers have multi...

jonasarnout by Kilo Contributor
  • 459 Views
  • 2 replies
  • 0 helpfuls

how to add a button in email notification to close or reopen a case

Hello team, I am with a case that I had not dealt with before, it is requested to add the options to accept or reject the case once it enters the "resolved" state, that in the case states would be "closed" or "open", previously I had created an email...

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AndresGc by Tera Contributor
  • 894 Views
  • 2 replies
  • 1 helpfuls

Show schedule date/time type of fields in workspace

Hi Everyone, I want to show start_date_time of type Schedule date/time from cmn_schedule_span table in CSM workspace, it shows  is only supported in UI16 and earlier, it shows perfectly on native view, what is the work around for this. Many thanks

chary0429 by Tera Contributor
  • 403 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Study for the CSA Exam When It Falls Between Update Releases

Just realized I posted this in the wrong board....my apologies. If someone knows how to move it that would be appreciated. I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until...

ratkinson by Tera Contributor
  • 833 Views
  • 5 replies
  • 3 helpfuls