I have 2 similar RecordProducer via which we are creating CSM case.I want to write same BR on case table for both record producer but it is giving error.like one similar variable in both RP var costcenter = current.variables.cost_center (belong to fi...
Hi all I am currently amending the Service Operations workspace and want to add progress bars that are default in the native view when it comes to 'business elapsed percentage' on reporting and dashboard. In workspace it only seems to show as decimal...
Hi all, i have a requirement where i need to verify that is there any fsm user have the fsm mobile application and desktop access for the same. how to check that.@Ankur Bawiskar @Runjay Patel @Anurag Tripathi
Hi all, Through form design Checklist formatter was added in case form, but it is not visible on the form..Plugin was activated. Any suggestions appreciated.
Hi All, The user with role survey_reader will be able to read HR Survey results in asmt_metric_result.LIST or Not? when i check with PDI not having HR Surveys related records? can anyone confirm on this? Regards,Abhilasha G T
Going to preferences:The option to change the ServiceNow theme is not appearing:This is a client instance. This is the third time he has opened an incident to complain about this!
Hi all, I am wanting to add Century Gothic=century gothic,sans-serif to the dropdown menu in the New Email Draft tab in our base agent workspace: I have been able to add the font to the glide path (glide.ui.html.editor.v5.font.collection) for other a...
Hi All,for ITIL user > need to hide the Open Requests module in LIST option for Service Operation Workspace view.how to achieve this. Regards,Abhilasha G T
Hi,Use case: Active Chats via Inbox in CSM Workspace (Interaction type: Messaging) Is it possible to access an active chat through a script and give a hint?Because we would like to give a hint if the agent has already sent 3 messages in the active ch...
Hi! I am unable to populate the calendar_duration (Actual duration field) on the work order task which normally calculates a duration from the actual work start/end time. This is OOTB. I can see that the calculation uses SMDateValidation: // set the ...
Hello,I’m exploring the integration of Customer Service Management (CSM) in ServiceNow with Amazon Connect for a proof-of-concept project.Is it possible to configure this integration within a ServiceNow Developer Account?Are there any limitations or ...
I have activated the Kb Generation Skill for CSM / FSM Workspace.When i go to the workspace and open any case and click on create knowledge it redirects me to this form view.But there are some fields are missing.I wanted to add some more fields on t...
I need to use UI Action at workspace(CSM/FSM Configurable Workspace) in list view but it is not showing it there. What should I do
Please i would like to have a recommendation about how to handle an incident when it is in state f.e on hold with reason waiting customer. For how long Service now best practices recommends to keep it in that state ? what is the best practice to han...
