Additional Information (comments) in Case are not updating

[Armin Heinlein1]

This should be a 10 minute thing but I am trying to figure this out for some time now and I can't resolve it. My Additional Notes are just not updating  the case- even as Admin.

I want to make the close notes available on the portal so that the Customer can see them on his case. For this I created a Business Rule that runs after the case changes to Resolvd and when the Close Notes have changed.

And here is my advance tab

This should work, but it doesn't. I am Admin when I resolve this case so it can't be the ACL. 

Here is the System Log

Any help is appreciated.

Thanks

[paulmorris]

That *should* work but maybe try below:

current.comments.setJournalEntry(current.close_notes);

[Armin Heinlein1]

Great idea. However, I get that message. 😞

[paulmorris · Accepted solution]

Oh sorry didn't realise this was in scope! You won't be able to use that API.

Do you have cross-scope read access to the comments field?

What about this

current.comments = current.getValue('close_notes');

[Armin Heinlein1]

Right now the only way I got it to work was hard coding it.

[Armin Heinlein1]

I test hard coding again and that works. It doesn't make sense.