Additionnal Comments & Worknotes - How to manage HTML options

TitouanO
Tera Contributor

Hello ! 

Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html...

I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.

To illustrate, here is what I have today : 

TitouanO_0-1736506191347.png

Here is what I would like to get : 

TitouanO_1-1736506225129.png

 

I've been trying to modify many sys_properties, like: 

  • glide.ui.html.editor.toolbar (which modified the HTML Description field, but not the Additionnal Comments & Worknotes)
  • glide.ui.html.editor.toolbar.line1 
  • glide.ui.html.editor.toolbar.line2
  • glide.ui.html.editor.v4.toolbar.line1
  • glide.ui.html.editor.v4.toolbar.line2
  • glide.ui.html.editor.v5.toolbar
  • glide.ui.html.toolbar

To make sure I wasn't trying to add a not activated HTML option, I just tried to remove the "Bold" in any of the sys_properties above, but it didn't change anything to my fields.

 

Any ideas on how to proceed to manage the HTML options on these fields ?

 

Thanks a lot for the answers !

5 REPLIES 5

@TitouanO 

no easy way I believe.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader