Additionnal Comments & Worknotes - How to manage HTML options
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01-10-2025 02:57 AM
Hello !
Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html...
I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.
To illustrate, here is what I have today :
Here is what I would like to get :
I've been trying to modify many sys_properties, like:
- glide.ui.html.editor.toolbar (which modified the HTML Description field, but not the Additionnal Comments & Worknotes)
- glide.ui.html.editor.toolbar.line1
- glide.ui.html.editor.toolbar.line2
- glide.ui.html.editor.v4.toolbar.line1
- glide.ui.html.editor.v4.toolbar.line2
- glide.ui.html.editor.v5.toolbar
- glide.ui.html.toolbar
To make sure I wasn't trying to add a not activated HTML option, I just tried to remove the "Bold" in any of the sys_properties above, but it didn't change anything to my fields.
Any ideas on how to proceed to manage the HTML options on these fields ?
Thanks a lot for the answers !
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01-10-2025 07:57 AM
no easy way I believe.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader