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Resolved! Community Forums Add Breadcrumbs and back button

User Friendliness: Forums, topics should be user friendly, easy to access once other forums are removed.Add breadcrumbs so that user can jump into any topic smoothly from current content/topic/blog.Add back button so that user can navigate back to p...

Aashish5 by • Tera Contributor
  • 976 Views
  • 1 replies
  • 1 helpfuls

Community User

As a community user and moderator, I should be able to perform following tasks. Roles: Community Users: Can create topics(content), post questions and replyCan access Forums, but cannot access topics until it is subscribed. Can we do it according to ...

Aashish5 by • Tera Contributor
  • 830 Views
  • 4 replies
  • 1 helpfuls

Resolved! Using MFA for CSM login

I'm planning to use MFA for CSM login. All users who access from public internet network, then they should be challenged for additional passcode authentication after trying username/password login. I'm considering 2 options below. Option1. users rece...

Young Lee by • Tera Contributor
  • 1407 Views
  • 5 replies
  • 1 helpfuls

How to get value from encrypted field in email script.

Hi All,  Greetings, I have the below requirement, so it would be great of you if you suggest me the solution for this, I am getting some data on staging table from kafka connector and creating a case using kafka alert filed value using tranform map c...

kumaraj by • Kilo Sage
  • 1090 Views
  • 2 replies
  • 1 helpfuls

CSM roles/access

Hi Team, As one of my client requirement, i need to create a new work flow for CSM. which level of access/role is required to manage the case management. which is the highest role for CSM, do we have admin role that applies only to CSM? Need your ass...

Murali7 by • Kilo Contributor
  • 1357 Views
  • 4 replies
  • 0 helpfuls

Partner Account relationship not working

Hello, I am trying to add a partner to a existing account. I couldn't get it to work on the Prod instance to I spun up a PDI and tried it there and still couldn't get it to work even though the demo data seems to be working fine ... I think its fair ...

Woz1 by • Giga Contributor
  • 1684 Views
  • 6 replies
  • 0 helpfuls

Resolved! Survey service portal change to 'customer' portal

By default the link for a survey is set to the default SP like below, but in our case we have multiple customer portals (CSM)  https://****.service-now.com/sp?id=public_survey&instance_id=123456789 So in my case i would like to sent a link related to...

Twan by • Tera Contributor
  • 1070 Views
  • 3 replies
  • 1 helpfuls

Resolved! Partner accounts and Contact Relationship

Hi We have a partner account Set up "Acme Partners" which is linked to accounts X & Y via Account relationship. We have also added one of the Acme partner contacts as a contact relationship under Accounts X & Y When the Partner contact logs onto the ...

Richard T by • Kilo Guru
  • 3217 Views
  • 3 replies
  • 1 helpfuls

Resolved! Approval Workflow for non-task Table

Hello,  I am new to ServiceNow and a bit confused by various answers already for this question. I have a custom order table (a non-task table) and I want to implement approval process. How would I be able to achieve this? Could it be done using Flow ...

Prasun2 by • ServiceNow Employee
  • 1727 Views
  • 2 replies
  • 1 helpfuls

Resolved! When the email is received in Customer Service case from people other than contact, agent are not notified with the Case Update. How can we notify the agent when other than contact replies to the case.

When the email is received in Customer Service case from people other than contact, agent are not notified with the Case Update. How can we notify the agent when other than contact replies to the case.

Richard57 by • Kilo Contributor
  • 862 Views
  • 3 replies
  • 1 helpfuls