Resolved! How To remove space between label and select box variable types fields?
Hi, How To remove space between label and select box variable types fields? "yellow marked space" Regards, Minni.
Forum Posts
To Display parent field value in child field
Requirement: 1.There are two tables , parent table(sn_customerservice_case),child table (sn_customerservice_task) 2.Both have assigned_to field 3.When case is assigned to some one, it should also reflect the same in ,child table (assigned_to) How can...
Resolved! Is there a way to view a survey once it has been submitted?
I have a question. Once a survey has been submitted, is it possible to view that survey in the survey form?We would like to review the survey's individually in a manner where the form would have the same look and feel as the user that is taking the...
License usage history
Hello, I wanted to check the usage history of fulfiller licenses of our instance. When I go to "subscription overview" under Subscription Management, it shows me the purchased qty. and not the actual qty used. Please let me know where I can see the c...
how to restrict removing attachment from portal for scoped applicatin
Hi All, if anyone can help me on how to restrict attachment removal from service portal. It is for only portal so when attachment is added by agent they should not be able to remove it.Thanks and Regards.
How to close a Work Order task?
Hey All, I have tried to create a Work Order record in my PDI. While processing that record Associated Work Order Task gets generated and I can see an error while closing the work order task as "Provide a summary of the work performed in Work notes" ...
Add Email to Additional Comments
Hi. I am looking to add some functionality in our Service Now instance. Would it be possible to advise how to add any sent email from the Customer Case to auto-add to the additional comments field? This should also include any replies. Can this be do...
Could not fine the "Create knowledge" button in the case of customer service in the agent workspace?
Hi all,How could I find the "Create knowledge" button in the case of customer service in the agent workspace? (Looking for red line in PIC 1) Btw, I used the Admin user to simulate the scenario.Referencing the youtube video, the speaker adds a KB ar...
Resolved! Deactivate large set of users
I have a list of active users from Workday. The count of total employees is inaccurate in ServiceNow. I need to find any employees that are not on my active list and deactivate them in ServiceNow. One caveat is that I need this to NOT deactivate any ...
Resolved! How to do I change the font size or width of the form in my CSM agent workspace?
Hello, For my case form in the details tab, section 7 in the screenshot below. I have a lot of fields in my instance. I am currently using CSM Configurable Workspace and possibly planning to use CSM FSM Configurable Workspace Foundation app in the fu...
Resolved! Change value on case form if case variable changes
Once a case is submitted via the portal or catalog, the case variables tab value can be changed. If the 'application' variable is changed, it should change the 'application' form value to match. I think I need an OnChange Catalog Client Script but a...
Getting error java.sql.BatchUpdateException:Duplicate entry for key account path
Hi, When I am inserting records through transform map or rest api explorer then I am getting this error "java.sql.BatchUpdateException:Duplicate entry for key account path. when we insert some records in accounts table (customer_account) i have seen ...
Resolved! How to restrict List edit on "State" field on case list to Case Managers group
I want the State Field in List view should not be editable until the user belongs to Case Manager Group. How to Achieve this?
How to activate agent assist for a new table in configurable workspace?
Use case: We have created a new case type (new table extending the base Case table) and we would like to show the same Agent Assist there that is OOB available in the base Case table when using CSM Configurable Workspace. I have followed the steps he...
Sharing Forward Schedule (FSC) of Change to Customer through CSM
I have a requirement to share the forward schedule of change report to our existing customer base through customer portal. I created a new report (FSC), shared it with Everyone and then published it. In CSM, I created a UI Page, embedded report widge...
