Advanced Work Assignment CSM - Setting the daily capacity of an agent to 10
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2024 05:31 AM
Hi All
We are wanting to implement AWA in which the case handling capacity for an agent should be 10 for everyday inspite of number of cases present from a previous day.
It is like wanting to reset/refresh capacity/utilisation of an agent each day in the morning to 10 eventhough he has cases from yesterday.
Has anybody tried this earlier ?
Looking for inputs.
Regards
Labels:
- Labels:
-
Advanced Work Assignment
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 01:56 AM
Any lead on this?