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Scripted Rest Api response time

Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs? 

lucky6 by Tera Contributor
  • 1404 Views
  • 3 replies
  • 0 helpfuls

Resolved! simple client script is not working in widget???

Hi All,   I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color,     Can someone provide me the useful URL/Docu...

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Shantharao by Kilo Sage
  • 2432 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to get Manager's name, email from a contact record?

Hi,  I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table.  function onChange(control, oldValue, newValue, isLoad...

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Community Alums by Community Alums  
  • 2312 Views
  • 10 replies
  • 0 helpfuls

How to enable machine translation of knowledge articles

According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...

Resolved! how to connect case and incident

Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?

Masa by Kilo Contributor
  • 2166 Views
  • 4 replies
  • 3 helpfuls

Resolved! How can I remove the needs attention flag?

The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...

AIleen Hunia by Kilo Contributor
  • 4378 Views
  • 2 replies
  • 2 helpfuls

Resolved! Contacts for Customer Service Portal - Password?

We have an existing CSM impelementation and also just begun encouraging customers to move to the portal for self-service.  All customers have existing contacts in the customer_contact table so self-registration is not applicable (the Registration won...

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Convert Inbound Email content HTML

Hi Everyone, I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now. Thanks in a...

lucky6 by Tera Contributor
  • 1851 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can a admin can change the KB article ownership?

We have over 1000 articles written by an ex-employee and we would to change those to the application owner now.  If we checkout an article, we cannot see the author option.  Any suggestions?  Thanks. 

GB14 by Kilo Patron
  • 1851 Views
  • 2 replies
  • 4 helpfuls

Resolved! Issue adding accounts to Hi Portal

Hi - We have a 3rd party support partner who I would like to give access to our Hi portal to enable them to log cases on our behalf of our instances. I have successfully added one account who is new to their team however when trying to add two others...

Sean80 by Kilo Contributor
  • 1604 Views
  • 3 replies
  • 2 helpfuls