Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
Hi All, I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color, Can someone provide me the useful URL/Docu...
Hi, I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table. function onChange(control, oldValue, newValue, isLoad...
According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...
Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?
The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...
We have an existing CSM impelementation and also just begun encouraging customers to move to the portal for self-service. All customers have existing contacts in the customer_contact table so self-registration is not applicable (the Registration won...
Hi Everyone, I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now. Thanks in a...
I have a requirement where approver must be able to tweak some values of request (variable values for that request) , before approving it. Is there a way to achieve it?
Hello Experts! I have Select box and multi line variables on catalog form. Depends on a selection from the select box variable, it shows choices (variables) created for each select box options. If the requester adds items but then changes the selecti...
Hi, Is there any options available to hide/disable Templates tab in side bar of Agent Workspace. Actualy we don't want to show this tab for Incident form view in agent workspace.
how can i perform form validation in widget(service portal)
I have set target wait time as 45 sec.Then also available agent is able to accept the case after 45 sec.
