Hi Community, how can I change the language of the Consumer Service Portal (/csp)? I have changed the instance default language and all portals (e.g. /sp) is changing but the /csp remains in English. In the user profile in /csp I don't have the optio...
I have a requirement to notify a customer via the 'additional comments' in the case record, when there is an incident created for the original case record in CMS using the Service Management Integration plugin.. I have been trying to use a Before In...
Dear ServiceNow Specialists, I faced the issue with the ServicePortal form. What I wanted is to based on one reference field from cmdb_ci_appl table, auto-populate values in variables on the form. I used Script Include to gather values and Catalog C...
How to select Likert Scale data type for Survey Wizard Variable - The data types in Survey Wizard are not matching the Survey Questions in Survey. Thanks for the help. Regards, Akash
When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any i...
Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindl...
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
Hi All, I have a Record Producer where I have created a lookup select Box type filed named "Proposed Resolver Group".It's taking value from the "sys_user_group" table. Now the problem is when I am impersonating as an ITIL user, it's showing only 2/...
I have created the below catalog client script which will not let the user to select the past date.I actually need to validate if the entered date is after 10 days from current date. In this case i just wanted to add 10 days to the current date in th...
In a Work Order Task the agent can: Start TravelStart WorkComplete The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR...
Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text. Need to give the Bullet style a proper ind...
Hi All, I would like to know , how will below mentioned alert will trigger when page is not saved and moving on to another page This alert is coming from "Form" widget( out of box ). Could any one help me out on this.
I am planning to take Certified Implementation Specialist (CIS) exam for CSM, ITFM, VR (Vulnerability Response) and HRSD over the period of next 2 months. Would appreciate if someone can provide any relevant documents, study material, sample question...
In the Customer service scope we have a script to manage inbound cases. When we receive cases via Email, the case is created and the email is listed in the Related lists folder. Inside this email the attachment is visible. If I go to the sys_attachme...
Is there any Out-of-box approach available to enable "Favorite" option for Knowledge Articles, where team members can bookmark/mark as favorite and can easily access them when they need to refer back?
