Agent assist search for articles in specific knowledge base

[gmihajlov]

Can agent assist be configured to search within a specific knowledge base rather than all articles? I added the knowledge base sys_id as a condition in the Resource configuration, but agent assist appears to disregard this setup.

[Sujatha V M]

@gmihajlov  Please refer the below article for reference, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813884

[TevinL]

same questiom

[gmihajlov · Accepted solution]

Thank you, @Sujatha V M, for your response. Unfortunately, the article you shared was not helpful.

The solution that was working for me was:

1. Navigate to Contextual Search > Table Configuration.
2. Open the configuration for the specific table, defined for Workspace.
3. Create a new Filter Configuration in the Filter Configurations related list.
4. Select Knowledge Articles in the Resource Configuration field
5. Check the Scripted filter option
6. Add the line below to the Script field (or refer to the screenshot) 

query_table.addQuery("kb_knowledge_base", <sys-id>);