How can Agent Assist only search a specific Knowledge Base

xhensilahad
Tera Expert

Hi all,

I have set up Agent Assist for my SC_Task table.

How can I add the condition that for this table only, the Agent Assist only returns the result of a specific Knowledge Base?

 

Thank you

1 ACCEPTED SOLUTION

xhensilahad
Tera Expert

I have found the solution:

In the 'Search Context', open the 'Resource Configuration' tab. Click on the link, and in the condition, click on the 'Condition' and add an encoded query value. 

xhensilahad_0-1736432784237.png

 

View solution in original post

4 REPLIES 4

Sujatha V M
Kilo Patron
Kilo Patron

@xhensilahad Please refer the below article for reference, 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813884

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Hi Sujatha,

This Article is not showing me how to limit the KB Articles result, which belong to a specific Knowledge Base.

My understanding from the documentation is that the Short Description is the only filter that can be used.

Thank you

@xhensilahad Navigate to Table Configuration [cxs_table_config]. Create a new record or check the existing record to update the filter as below with knowledge base. 

 

SujathaVM_0-1736416829127.png

 

Accordingly modify the search context default as knowledge articles". 

SujathaVM_1-1736417001103.png

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

xhensilahad
Tera Expert

I have found the solution:

In the 'Search Context', open the 'Resource Configuration' tab. Click on the link, and in the condition, click on the 'Condition' and add an encoded query value. 

xhensilahad_0-1736432784237.png