Agent Workspace make related list read only if not work in progress
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01-30-2025 10:34 PM
Hi All,
We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list.
What I did:
But on the related list, all fields are editable and not read only:
Can you help?
Thank you
1 REPLY 1
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01-31-2025 12:13 AM
you will have to use list_edit ACL or table level WRITE ACL
Check if it's normal table list or present under related list and based on that block the edit
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader