Agent Workspace SLA widget

[Nishant16]

Need to update the SLA widget on the Agent workspace to show Actual Time remaining instead of the Business time, where to configure this?

[Musab Rasheed]

Hello,

If you are talking about OOB workspace then explore Ribbon settings, that will meet your requirement

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/configure-service-workspace-ribbons.html

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards