Sorry, the page you requested was not found. Error - View all.

[basantsoni]

Hi Friends, 

We are into CSM Application where external users with role "snc_external" and we are using SP default service portal. There are out of the box widgets where users can view all their cases when they will click on view all. 

But, When external users click on view all then they are getting redirected to the page and getting error messages.

"Not Found - Service Portal Sorry, the page you requested was not found."

When we assign SNC internal roles to external users then they will not get this error message. PFA Below.

When we open page in editor then it's showing that widgets having both roles. PFA below.

Please help us to resolve this issue. 

[basantsoni]

PFA Images again. 

[Harish KM · Accepted solution]

Hi I assume you have not given snc_external role to the page..can you check there as well?

go to Service Portal application--Page module--look for the page --check roles

[Community Alums]

Hi @basantsoni ,

The widget needs to have the snc_external and snc_internal roles, these are normally added OOB and when explicit roles is installed, but might not be there for custom widgets. 

Add the snc_external and snc_internal roles to the widget and mark the widget as public, like below example:

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep