Filtering out cases opened by me in service portal

[Niclas Wickman]

Hi!

First post for me. I'm trying to create a filter for tickets in the customer service portal but I get an error message.

What I want:

What I get:


However when I got to ACL to give permissions I can't find sn_customerservice_case.opened_by.
Anyone able to figure out how to enable this? 

Thanks in advance!

[Yousaf]

Hi Niclas,

Try *sn_customerservice_case maybe you will find few records check in them .

Mark Correct or Helpful if it helps.

[Niclas Wickman]

Hi Yousaf,

Thanks for your reply, tried it but can't find opened_by unfortunately.

[Mark Manders]

Were you able to resolve this? If not, can you share the ACL's on the table? Either on the fields or on the table, there will be something not granting you the access

If my answer helped you in any way, please then mark it as helpful.

Mark

[Niclas Wickman · Accepted solution]

It's resolved, and the reason was simply me not understanding the ACL properly. I just needed to create a new Access Control to allow read. Thanks for you replies!