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Am unable to capture the image in update set

siddharth26
Tera Guru

Hi,

 

How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set.

 

please suggest

 

sid 

1 ACCEPTED SOLUTION

@Nayan Dhamane 

It can be done. Please check the link I shared.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@siddharth26 

this link has solution. you need to set the synch_attachments=true

Attachments are not being captured in update sets for the sysevent_email_action table. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nayan  Dhamane
Kilo Sage

Hello @siddharth26 ,

Mostly we add the images manually as they are records which are created on the 'sys_attachment' table. Hence cannot be captured in update set.
It would be wise to move their XML from one instance to other.

Please mark my answer helpful/correct.
BR,

Nayan

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

@Nayan Dhamane 

It can be done. Please check the link I shared.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur