"Does running a flow that is configured to "Run with Roles" consume license? For Example, If I am ITSM user but I want to build a flow that requires a CSM role to view\update, Will I consume a CSM license as a result? insert any scenario where differ...
Hi,as attached I have two field with same reference table but I wnat to display two different fields of the table.How is it possible? Thanks
Hi ALLYou need permissions to create a record producer and use the record producer's reference items.If you have the permissions, you can view the information in the classic screen with read permissions in the table_name.list list. However, if you do...
Is it possible to script user criteria to achieve the following? We have a 'Knowledge Featured Articles' widget on our customer CSM portal. We want this widget to be displayed only for customers whose accounts meet specific criteria. Each account has...
When a case is assigned to an user(Fulfiller), then some assignee don't receive an email which is triggered by the system, this is an internal process.I have compared user x ( who receives these messages) and user Y who doesn't receive the email. Ev...
I have tried to find documentation to see what prerequisites and limitations there are to set up a Microsoft Teams integration from a customer to our own Service Now instance for support contact - but I cannot seem to locate this.Does anyone have any...
I have been waiting for the CSM Essentials - on Demand course to be released "by the end of August". I was hopping the end of August date was a worst case estimate. Now it is Sept 3. Any scheduling update would be helpful in my planning for a project...
Hi,I have a requirement that, I have a table "assessment" in this form, I have child fields(tabs in the same form) that has ratings,ex: con.rating field has (1 - High Risk - VAlue(1)2 - Moderately High Risk(2)3 - Medium Risk(3)4 - Moderately Low Ris...
We need to embed ServiceNow chatbot functionality in our office website. We have embedded it in a different custom website using iframe with the below tag and it was working fine.<iframesrc="https://<instance-name>/sn_va_web_client_app_embed.do" styl...
Add "Resolve Case" Button in CSM Workspace
Hi Community,I am currently working on configuring Work Item Queues in ServiceNow with specific routing conditions for a service channel. My goal is to silo work items based on different teams and locations, with specific criteria for both onshore an...
Hello, Looking for help with the following task:- Angie Jones is the Sales Account Manager for ABC Corp. John Jason is the Support Manager for ABC Corp. Whenever a high priority case is created for ABC Corp, Angie Jones and John Jason should be notif...
Hi community, What I see is that "Contacts" can only see tickets where the Contact field has their name but not able to see all their account tickets, Is there a way to grant any "Contact" access to see all tickets related to his/her Account? Thanks!
Customer with sn_customerservice.customer can't see all cases in the csm_my_lists page when selecting all cases from My list widget. For users with that role the All cases and My Cases basically worked the same way.For users with the sn_customerservi...
Hi community I know this has been brought up before, but I can't seem to find a definitive answer. I know that CSM was originally build for supporting external customers. Our Service desk is handling enquiries from both internal and external customer...