I have a requirement that when the client replies to some cases from the email method the reply email must be copied to associated incident.The same content email received must be copied to the incident also. Can anyone help ?Thanks in advance.
When manager of the Distribution group is trying to change the group members through the Service Portal using the catalog form Email - Modify Distribution Group(only for the owner of the group) users not showing up in the below.Can anyone please sugg...
How can I integrate the PayPal or any other payment gateway in the Customer Service Portal with proper authentication?
Hi Team, I have a use case to build a custom App and would like to know if we can configure Workforce Optimization for it.If so, i would like to understand the basic configuration to have it. Thank You!Regards,Meet M CC @Community Alums
What one of the following is optional when creating a Catalog workflow? A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versions
I am looking to use HTML content in additional comments fields.I want to send Bold content/heading content to the customer
Hi, Is there an option to turn a standard parent case into a major case? Without creating a new major case. Let's say a standard case was raised in error instead of major case. Can I change it in any way from standard to major? Or the only option is ...
Hi i am facing one issue i have run the test cases using parameterized testing one record is rollback other record is not rollback
Is it possible to send the case record details as an attachment from ServiceNow to Teams on click of button? It should be in PDF format.
Hi,I'm trying to use REST API to get cases. I'm calling this endpoint /api/sn_customerservice/case using this as reference:https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/case-api.html#title_case-GET-...
Hi, I have a developer instance of CSM running and I'm looking for a way to get notified via api call when a case is created or updated, ideally with a webhook. I couldn't find a way to do it, is it possible? Thanks in advance
We would like to manage the visibility of the Unified Navigation bar inside of CSM Configurable Workspace. Currently, some users are able to see it and some are not, and this varies between our prod and dev environments. We are unsure of how the syst...
We want interactions to be manually routed. What property deactivates populating the assigned to field? Table name: interactionfield name: assigned_totype of submission is "Walk-up" via Walk-up solution check in portal
