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Resolved! Form fields are not visible in playbook when case is created from esc portal

Hi all, I am facing an issue with Playbook in CSM/FSM Workspace. I have made configurations for playbook.Requirement: To show some fields in the case form in the playbook cards as per client requirement.Issue: The playbook cards show the fields when ...

Community Alums by Community Alums  
  • 3166 Views
  • 3 replies
  • 2 helpfuls

Stakeholders to see Requests

I need to allow Business stakeholder license holders to also see Requests as they can see Incidents, Change requests, etc. How can I achieve this?

FredericoA by Tera Contributor
  • 346 Views
  • 2 replies
  • 0 helpfuls

Guidance/instructions to capture the Using Location information

Hi, What guidance/instructions we should provide to our community to complete or capture the Using Location information in service Now.Guidance on Apps that are Global, Regional or Virtual , what values to be recorded on Using Location what is meant ...

USinha by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls

Unable to Show Pop Up

When I am creating Problem ticket in Service Operations Workspace there is one pop to ask the type of problem before creating it, but I need same function in CSM FSM Configurable Workspace, so not able to find exact UI Action for it, What should I do...

Resolve action in emplyee center

 Hello everyoneWhen I click to resolve an incident from the portal, I should fill in the assigned_to field as a mandatory field.How can the field be made non-mandatory? Currently, as this is a required field, the incident cannot be resolved from with...

Public access - Record Producer with multi row variable set

We have a record producer with public access to create complaints in the system. We are having issues with the multi-row variable set , details entered in the MRV not retrieved & displayed on the UI. Also it throwing following error on the UI . Pleas...

Raj56 by Kilo Guru
  • 569 Views
  • 4 replies
  • 0 helpfuls

Limtation on UI action

Hello Team, In the change form, we have Reschedule Button. Engineer should be able to reschedule change max 3 between 1st till 31 using the reschedule button, but if user want to reschedule it again on 30th, user should not be able to but user can do...

Resolved! Multi-Factor Authentication options missing from navigation

Hi all, We are currently trying to implement MFA on our ServiceNow Instance, but when I search for it in all sidebar as an admin it is not there, I have tried enabling it through the system properties but nothing shows up.I have tried Reloging, Clear...

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Need to populate custom table field with RITM number

Hi friends, iam working on a task in which i attach an excel sheet containing records in a catalog item , when i sumbit that catalog item ,records from excel gets populated in custom table. This is done by copying attachement from sc_req_item to data...

Sharath807 by Tera Contributor
  • 818 Views
  • 17 replies
  • 0 helpfuls

Database view with duplicate records

We have setup a database view to get a list of software installed on servers with their current version & lifecycle phase. We have used below tables. The problem is, the records seem to have duplication where multiple record with the same software an...

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Is Inquiry is a separate module ?

Hi, Is Inquiry is separate module OR is it like sub-module in CSM like complaint (not sure if sub-module is correct term or not) ?