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Resolved! Attachement link not appearing in portal as required

Hi,I have a widget. I created a button which will download the attachment from a attachment type field on form. After clicking the button it is going to some diffent link rather that what I want. Its going to :https://XYZ.service-now.com/now/nav/ui/c...

Rosy14 by Kilo Sage
  • 656 Views
  • 2 replies
  • 1 helpfuls

Can we schedule a script to run in a particular time period?

Hi All, I have a fix script and the requirement is to run it off business hours for around 10 days. May I know if there is a way I can schedule the fix script to run at a specific time period only (eg: everyday between 8PM to 6AM)? Thanks and Regards...

sruthi22 by Tera Contributor
  • 1173 Views
  • 3 replies
  • 0 helpfuls

Currency Conversion

1. In development instance we have fields with type 'currency' . When the data is loaded from excel for eg if data is : $1234 , it is stored as $ 1234 the field which is of type currency . In production instance if data is : $1234 , it is getting con...

NA13 by Tera Contributor
  • 467 Views
  • 1 replies
  • 0 helpfuls

Time Tracking

Using CSM and PPM. We are looking at the ability to log the time analyst spend on ServiceNow tickets (cases) as well as external responsibilities (e.g., admin tasks, leave, meetings), so that we can accurately track and manage the time within a times...

Scotty88 by Tera Contributor
  • 4386 Views
  • 7 replies
  • 1 helpfuls

Can I extend the timeout session time for one user?

I'm looking to change the duration time for session timeout on only for 1 user. We have a team that uses some TVs to monitor ServiceNow Dashboard(s).  This times out constantly due to inactivity. I found this article on how to change out the timeout ...

Joel B by Tera Contributor
  • 5184 Views
  • 2 replies
  • 1 helpfuls

Email Reply Separator

I have an inbound email flow to process replies to open cases. I would like for the reply to be added to the case as an additional comment. In my flow, I am assigning the email.body_text to the Additional Comments. It's working but it doesn't apply t...

Resolved! Contact creation for CSM

Hi, When creating a contact, the User ID defaults to lowercase automatically. How to set it to make the first letters of the firs name and last name to be uppercase. example: Testing.Pink instead of testing.pink?  

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How to create contacts from existing users

We have a large number of existing users (sys_user) who are, in effect, account managers for our customer accounts.  As we bring CSM online, we would like to be able to select these users as contacts for CSM Cases.  Of course, when I try to create a ...

Tomko by Tera Expert
  • 5937 Views
  • 7 replies
  • 6 helpfuls