Anonymous chat agent display name

[Brian Dowden]

How can I display only the agents first name in an anonymous chat window?

[Mark Stanger · Accepted solution]

You can accomplish this by modifying the Live Feed profile for each agent.  Navigate to 'Live Feed -> Feed Administration -> Profiles' in your left nav.  Then open the profile of a user you want to change the display name of and change the 'Name' field to whatever you want.

[Brian Dowden]

Hi Mark,

Thanks for your quick response!  I made the change on my personal dev instance and it worked like a charm.  When I tried it on our dev and test instances I am still seeing on the customers end that the support session has been closed by my full name.  I am running chat through the anonymous record producer through an incognito session in chrome on both my personal dev and work dev.  Personal dev is running the london release while our work instances are running kingston patch 6.  I verified that the same plugins are installed, but there are significant changes in london with live agent and anonymous chat.  Any thoughts on other things to check?

[Brian Dowden]