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Filter condition issue

Hello Guys,I'm working on a report where I need to filter records based on a variable called "Stop Date" within a Multi-Row Variable Set (MRVS). The requirement is to display records exactly 21 days before the Stop Date. For example, if the Stop Date...

dmahendran by Tera Contributor
  • 400 Views
  • 5 replies
  • 1 helpfuls

Export users from Talentia to ServiceNow.

Good morning,I would like to know if there are any alternative ways to import data from Talentia to SN that do not involve using CSV or XML files. In particular, I would like to know if it is possible to automate the process.If so, could you please p...

Document Intelligence "Failed to process this task"

Hello everyone, everything good ?Has anyone ever experienced this ? I'm trying to test Document Intelligence on a DEMO instance, but whenever I try to process a file it results in failed and gives the error message "Failed to process this task" I cre...

GustavoCN by Tera Contributor
  • 899 Views
  • 5 replies
  • 2 helpfuls

Questions regarding Dynamic Translation on Agent Chat

Hello Experts, I'm looking for someone with experience in Dynamic Translation on agent chat to answer some questions/issues I'm currently having with this functionality. I've recently configured the Dynamic Translation with our internal translation p...

Resolved! wrong link in approvals menu on self-service portal

On our self-service portal we introduced approvals on certain catalog items.The links in the approvals menu don't work wrong link from Approvals menu/csm?id=approval&table=sysapproval_approver&sys_id=fe7f303287b26a109dffa7950cbb351bapproval page/csm?...

How to create a Case from email in ServiceNow CSM?

Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...

SahanaJ by Tera Contributor
  • 323 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to control the display of the portal header logo by role

HiI would like to control the display of the portal header logo by role.I want logo A to be displayed to users with role A, and logo B to be displayed to users with role B.Isn't the portal header a widget? If it was a widget, I think you could set it...

HS7 by Giga Guru
  • 677 Views
  • 12 replies
  • 2 helpfuls

Playbook option not available on Service Operation Workspace

Hi Team, We have upgraded plugin for Service Operation Workspace for ITSM Applications. from 5.0.2 to 6.1.7 for Xanadu version. But on Incident or Major Incident management record i can not see playbook option . Can someone suggest on same pls.Thanks...

Pooja P by Tera Contributor
  • 275 Views
  • 2 replies
  • 0 helpfuls

I need to close the PTASK based on some conditions

I need to implement the functionality to close the PTASK based on the fields of the form in Closure Tab Realted List to validate if Training date is past date, Change is in reviewed or closed state and then only close the PTASK.Please help me with th...