Use Case:Agents create a service request. Two tasks get created and associated with that RITM. One is book appointment task and the other is say some set up task. In book appointment task, agent sends a mail to customer asking for a preferred time sl...
Hi! Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...
I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...
Hi ServiceNow-Community,To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usual...
Hi All, There's an issue with the catalog variable which is mandatory. the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...
I posted something in the community but I need to delete it because it contains sensitive data. How can I delete it permanently? Thank you
下記の手順でNow Assist Skill kitを用いた要約機能を作成しようとしています。①ワークスペースのページにテキストを表示する。②ワークスペースの画面初期表示時にスクリプトで作成した文字列を①のテキストに表示する。③AI（Now Assist Skill kit）を②の初期スクリプトで呼び出す。④AI（Now Assist Skill kit）で要約する。 上記③、④のやり方を知っている方、ご教示ください。 ---I am trying to create a summary fun...
Hi all,We have both CSM and SPM in our instance. On the Customer Account form, we’ve added a related list for Projects so that Delivery can see all activities for a customer in one place (cases and projects).On the Project form, we have a field u_cus...
The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...
Hello All,I am working on Service Operations Workspace and configurable workspace for the Incident table. Currently, all my UI Actions (Resolve, Resolve – Pending Release) appear in one flat list.Requirement:I need them grouped into sections like:Res...
Hi everyone,I'm new to ServiceNow developement and working on a requirement where I need to display service offers on the front end based on values from the u_offer_id table. Specifically, I want to conditionally show warranty and additional service...
Hi everyone, from the backend the agent can attach kb articles from releated search results, but the same agent can't attach it from the agent worksapce agent assist function: Its keep loading and nothing happens, but I guess he has all roles. Whe...
I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...
Hi All,I’m trying to create a Virtual Agent topic where the user enters a query, and the system uses LLM capabilities to find and show relevant Knowledge Base articles.LLM is already available in the instance.What is the correct approach to achieve t...
Hello there. . . Team can someone help me by guiding me or telling me what is the learning path on the platform to become a Customer Success Manager? What courses should one take, is there any order and what are the ones that are certified or micro...
