Hi, I would like to hear your thoughts and experiences on how you deal with duplicate email addresses for contacts and consumers.A little background, we are implementing CSM and we offer B2B and B2C services.We experience that often times private ind...
Hi Community,I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?I'm working with a customer where inbound emails subject varies a lot.Example:I have a flow that triggers when email recipi...
In a case table we have Parent field From the service portal contact want to access the field. but when he clicks on parent from case table in the portal it is showing "No matches found" Can you please help me for the same how to resolve the iss...
For the Capacity Management, we have recently installed SPW plugin.However, being an admin, unable to see the Portfolio planning page in the workspace.When clicked, the page shows, content not available, Contact your system adminstrator.
Hi, I am trying to style my knowledge articles so they all look the same. We are using Employee Portal and have just upgraded to Geneva.I have CSS for tables, accordions, asides (note, tip, warning etc.), images and a fair bit more, but I can't find...
Hi all, I am having issues to configure translations for Knowledge. I have been looking for Docs on how to configure to translate using only ServiceNow and no other third party service (IBM or Azure). Is this even possible?I can setup using Azure, bu...
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...
Hi all, We created a specific case typea some notifications is dedicated to this case type.One of these notification is used to send a notification when additional comments is added.we unchecked "send to the event creator" to avoid that the consumer ...
{ "error": { "sourceErrorResourceName": "getActualDuration", "sourceErrorMessage": "Error: Cannot read property \"ragResponse\" from undefined,Detail: Cannot read property \"ragResponse\" from undefined", "sourceErrorResourceId": "337f2a741b65ae10b3a...
Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...
Hi All, I have an agent role where the requirement is to restrict this role to stop navigating to Customer Service Portal through URL. In the app navigator the module is not available. The ask is this agent can only access workspace but not portal. I...
Hello everyone, everything good ?Has anyone ever experienced this ? I'm trying to test Document Intelligence on a DEMO instance, but whenever I try to process a file it results in failed and gives the error message "Failed to process this task" I cre...
How do I add a new field to the form using the flow designer depending on the response to the previous task?Example:Is Agreed Salary valid? = NoCreate new field: New Proposed Salary
Hi Team, Please provide me virtual agent chat setup steps.ITSM Module and version Yokohama.
