hi! I’m trying to set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...
Hi Guys,I'm new to CSM and I want to ask if the stages like in change management can be applied in CSM Configurable workspace and if yes is there any documentation that I can use for reference.Thanks in Advance!
Hello folks, I need some good practices for setting up assignments in CSM with Request Management when 1 support team manages everything from Case to Request to Catalog Task. Customer have CSM, also they have a nice Service Catalog their clients use....
ServiceNow University India AI Skills Summit hyderabad ( In-person registration link to join in hyderabad)
Hi! Is there anyone who has installed CRM - One Click Showcase - Sell, Fulfill & Service using AI (Yokohama) and could provide me with a copy of the pre-demo steps guide? When trying to download it I'm redirected to the old demohub login page which ...
Hi community, I am new to ServiceNow and want to start my career in ServiceNow can someone guide me in the right direction? Where do I start, and how do I make good projects for real hands-on practice if someone recently learned ServiceNow and has a ...
Hi All, I'm Paras Hinduja, a passport expert dedicated to simplifying the passport application, renewal, and replacement process. Can anyone explain in detail how the Customer Service Portal works within the CSM framework? Thanks, Regards Paras Hind...
The software we deliver and support is integrated with a number of different third party software products. There are times when our agents need to open a support ticket with the third party provider via email and link it to a case with our customer...
We have our contacts within the SN carrier list. When we have a shipper onboard they are currently providing all of this information again (even for the carriers we already have in our system). I am trying to figure out a way that when the shipper pr...
TO: should be contact.emailCC: should include both the Assigned_to user and the currently logged-in user.If the assigned user and the currently logged-in user are the same, they should only be added once.This should be done in the Email Client Templa...
Hello everyone, Does anyone know if it's possible to display Engagement Messenger directly on a ServiceNow portal (for example, the standard SP portal or the CSM portal)?If so, how do I do this?Is there any special configuration required on the insta...
I want to configure customer activity tab in csm workspace in which i want to enable hyperlink for contact name and other highlighted names and also want to set a default filter which is highlighted by red box in the image. Has anyone implemented som...
Hello:Our operations team has a lot of email mailboxes and we are trying to get them into ServiceNow. As we cannot read all the mailboxes I was thinking I could setup one mailbox into which emails from the other mailboxes can be forwarded, and Servic...
Hi can any one guide mewhen I search and view relevant articles from the interaction form -next to short description in the native ServiceNow UI,Interaction I am not able to add the article to interaction but in incident form we have button attach t...
環境情報SN: 横浜 (パッチ:1a-03-25-2025) 助けてくれてありがとう。現在、ベンダー環境のワークスペース画面で文字化けが発生しています。 添付されているのは、構成可能なワークスペース画面と文字化けしたテキストの画像です。この画面は、構成可能なワークスペースの OOTB レコード バリアントの複製です。正しくは「同住民の問い合わせ」ですが、下図のように「同」が文字化けして表示されません。残っている証拠はタブの文字化けだけですが、フォーム画面の「問詳細」というフィールド名も文字化けし...
