Special handling notes for itil user
Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?
Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?
Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
Hi everyone,How can I add an automatic comment (as a system) on a service portal ?
We are using service bridge RTD (Remote Task Definition) and have configured a state mapping transform. However, we have a state on our provider instance which when selected we do not want that state to send any state change to the consumer. Any idea...
Hi Community,I have created a table flow like this in my ServiceNow developer instance:Lead → Quote → OrderHere’s my requirement:In the Lead table, I want to allow external users (people outside our organization, without ServiceNow credentials) to fi...
Hi,I create event register,scheduled job and notification for sn_grc_task for planned end date field(end_date)notification needs to trigger 7 days before and after planned end date, on the planned end date.But notification not triggering. scheduled j...
After submitting the record producer, the Case record is successfully created. However, the issue is that all fields in the record are appearing as read-only. I’ve reviewed the ACLs, UI Policies, and Client Scripts, but haven’t been able to identify ...
I want to add a condition using a script to Search Sources of AI Search.If you know how to add it, please let me know.
Hi All,I had a task to Show Number field on Popup . On calendar , if you click on any event it shows a popup and need to add number field on it . Kindly help me on achieving this.Thanks in Advance
Why this "Record Delete " step is used in CSM- Escalate an Account ATF Test case there is no such step present in ITSM. What is the use of this step if ATF already has rollback feature. And if it is deleting the record then after rollback it should ...
Use Case OverviewAutomatically create and link Service Level Agreements (SLAs) to Contracts in ServiceNow by processing bulk data via a Transform Map. The process ensures that SLAs are created if they do not exist and are immediately visible in the S...
Hi, I need to Hide the Inbox Icon in the CSM workspace. I have already check the document and also de-activate the Inbox Variety but it don't work. Does anybody have any configuration solution for this problem? I don't want to use script to remove it...
I am unable to log into my PDI. last time i set up 2 factor authentication using the google authenticator app. but its not getting any OTP while i tried to log in today.There was another way to verify through email as well but even on my mail i did n...
Hi All I am having issues when making UI actions visible in CSM/FSM workspace. Some times it doesn't work at all and the next day all of sudden you see the UI action button is now visible. I have tried created my own button which worked but however ...
In a Workspace (CSM Workspace for example), when you open an existing/open task record, there is often a button at the top next to Save, Close, etc. called 'Compose email' that will open up a new Email Draft record in a new workspace tab. On this Ema...
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