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Special handling notes for itil user

Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?

Resolved! Notification not triggering from scheduled Job

Hi,I create event register,scheduled job and notification for sn_grc_task for planned end date field(end_date)notification needs to trigger 7 days before and after planned end date, on the planned end date.But notification not triggering. scheduled j...

Arun_Manoj by Mega Sage
  • 351 Views
  • 2 replies
  • 1 helpfuls

Show Field on Calendar Event popup

Hi All,I had a task to Show Number field on Popup . On calendar , if you click on any event it shows a popup and need to add number field on it  . Kindly help me on achieving this.Thanks in Advance

Resolved! ATF Rollback

Why this "Record Delete  " step is used in CSM- Escalate an Account ATF Test case there is no such step present in ITSM. What is the use of this step if ATF already has rollback feature. And if it is deleting the record then after rollback it should ...

AnshikaBhatna1_0-1754986990578.png

Hide Inbox Icon in CSM Workspace

Hi, I need to Hide the Inbox Icon in the CSM workspace. I have already check the document and also de-activate the Inbox Variety but it don't work. Does anybody have any configuration solution for this problem? I don't want to use script to remove it...

AlvissPham_0-1754886388020.png AlvissPham_1-1754886416246.png
AlvissPham by Tera Contributor
  • 265 Views
  • 2 replies
  • 0 helpfuls

Unable to log into personal development instance

I am unable to log into my PDI. last time i set up 2 factor authentication using the google authenticator app. but its not getting any OTP while i tried to log in today.There was another way to verify through email as well but even on my mail i did n...

RohitSinghD by Tera Contributor
  • 385 Views
  • 2 replies
  • 0 helpfuls