Apply SLA Based on Customer Accoun

prerits
Kilo Guru


As a system, I want to apply different SLA tiers depending on the customer account or contract, so that appropriate service levels are enforced.

SLA policy is linked to the account/contract.

1-Upon case creation, SLA is automatically attached based on account.

2- SLA timers begin immediately unless in a paused state.

2 REPLIES 2

dbook
Kilo Sage

Hi Prerits, 

What help are you looking for with this requirement? 

prerits
Kilo Guru

hii @dbook 
need suggestion how we can achieve this requirement