Approvals not working due to Service Request Catalog Item

AshleyM20578020
Tera Contributor

‎05-16-2025 06:30 AM

Hi, 

Does anyone have any experience configuring the ask for approval action in the flow designer and it not working because the "Service Request Catalog Item" still runs thus the REQ & RITM is always approved? 

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AndersBGS
Tera Patron
Tera Patron

‎05-17-2025 05:17 AM

Hi @AshleyM20578020 ,

 

Please share a snip of your flow and the exact error happening when flow comes to "ask for approval".

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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AshleyM20578020
Tera Contributor

‎05-19-2025 09:35 AM

Im not able to share a screenshot of the flow, however I'll describe in detail what is happening.....
In Flow Designer I have : The user orders a catalog item > a run is triggered > APPROVAL STEP INSERTED HERE > resources created
what happens: The user orders a catalog item > a run is triggered > service catalog request workflow is executed, where the order is automatically approved when price less than $10000  > resources created 

even if this rule is disabled the workflow is still executed.....

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