Customer service management system properties

[marclindsay]

I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? 

Version Xanadu and/or Yokohama

Thank you

sn_customerservice.shn_asset	Special Handling Notes for assets. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_contact	Special Handling Notes for contacts. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_product	Special Handling Notes for products. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_account	Special Handling Notes for accounts. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_case	Special Handling Notes for cases. Type: true | false Default value: false Location: Special Handling Notes > Properties

[Ankur Bawiskar]

@marclindsay 

did you check docs for the same?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[marclindsay]

Did review docs. All I found was what I posted above. 

[Ankur Bawiskar]

@marclindsay 

the properties are self explanatory

if you enable those then special handling notes will be seen on respective records

If my response helped please mark it correct and close the thread so that it benefits future readers.

[abirakundu23]

Hi @marclindsay,

If those system properties are set to true, enables Special Handling Notes for the respective entity like asset, case, contract, account, product.

For example, enabling sn_customerservice.shn_case allows users to create and view Special Handling Notes on case records.

Special Handing Notes appear either related list or POP up over a case form.

Product link to get more details.
Special handling notes

Please mark helpful and correct answer if it's worthy for you.