Are the "Customer Information" and "Customer History" tabs on CSM Case records OOB functionality?

[saik13685725307]

Hi Community,

I'm working with Customer Service Management (CSM) and noticed the Customer Information and Customer History tabs on a Case record in Workspace (screenshots attached).

The Customer Information tab displays several customer-related components such as:

• Case Overview
• High-Priority Cases
• Recent Cases
• Recent Chat Interactions
• Recent SMS Conversations

The Customer History tab appears to provide a consolidated view of the customer's activities and interactions.

I'd like to understand:

1. Are these tabs and their associated components/widgets Out-of-the-Box (OOB) in CSM?
2. If they are OOB, which application, plugin, or workspace configuration provides this functionality?
3. Is there any official ServiceNow documentation that explains:
   • How these tabs are configured
   • The underlying data sources/tables
   • Whether they are built using UI Builder, configurable workspaces, related lists, or another framework
4. Is there a way to determine whether these tabs have been customized versus being delivered OOB?

I've reviewed the form and would like to understand the design and configuration basis before investigating further customizations.

Any documentation references, KB articles, or implementation details would be greatly appreciated.

Thank you!