Ask for Approval action not working

[mrakeshchv]

Hi All, 

I am trying to send notification for approvals and trying to do it with "ask for approval" Action in flow. I am trying test it from a sample test flow. Once I ask for approval, it would create a record in approval table and from there I need to send notification daily to customer depending the approval record requested is still in requested state. But the flow is not moving out of ask for approval and sending notification or doing the checks. As from screenshot, look up record is looking for sys id of trigger case record and trying to get approval record. Execution details is giving, "ask for approval" Waiting to run and it will run if approved. 

Apologies as I cant attach more detailed screenshot due to some issues. 

Thanks in Advance

[Peter Bodelier · Accepted solution]

Hi @mrakeshchv,

This sounds as it is working as intended. The Ask for approval will wait until some reaction is given.

You could leverage the flow logic 'Do the following in parallel' to do some other logic, while the Ask for approval action is waiting.

[mrakeshchv]

Hi Peter, Sorry for being late, but better late than never, you were right, "Do the following in parallel " is what i went witha nd its working.

Thanks

[Sayali Gurav]

It sounds like you're facing an issue in your workflow where the flow is not progressing beyond the "ask for approval" action. Let's try to address this:

1. Ensure Proper Configuration:
- Double-check your flow configuration to make sure you've set up the "ask for approval" action correctly. Verify that you've configured the approval process with the appropriate settings.

2. Debugging:
- Since the flow seems to be stuck at the "ask for approval" action, it might be worth checking if there are any conditions or dependencies that are not met, causing it to wait indefinitely.

3. Timeouts:
- Ensure that you have defined appropriate timeout settings for the "ask for approval" action. If the approval doesn't happen within a certain time frame, you might want to set a timeout to handle such scenarios.

4. Logging and Debugging Tools:
- If possible, use logging or debugging tools provided by the platform or framework you're using to get more insights into the flow execution. This can help you identify where the process is getting stuck.

5. Check Approval Table:
- Verify if the record is correctly created in the approval table after the "ask for approval" action. If it's not being created, it might indicate an issue with the action itself.

6. Review Triggers:
- Ensure that any triggers or conditions that are supposed to move the flow forward after approval are correctly set up. It's possible that there's a condition preventing the flow from proceeding.

7. Check for Errors or Warnings:
- Review any error messages or warnings that might be present in the flow execution logs. This could provide valuable information about what's going wrong.

8. Consult Platform Documentation or Community Forums:
- If you're using a specific platform or tool for your workflow, consult the official documentation or community forums. There might be specific best practices or known issues related to the "ask for approval" action.

9. Consider Alternative Approaches:
- If all else fails, consider if there's an alternative approach to achieve the same goal. Sometimes, a different flow structure or action might be more suitable for your specific use case.

If you provide more details about the platform or tools you're using, I might be able to give more specific advice.

Mark my answer as helpful & accepted if applicable.

Thanks & Regards,

sayali Gurav

[Peter Bodelier]

@Sayali Gurav This sounds like a great ChatGPT/Bard answer, which really doesn't address @mrakeshchv's question.