Asset audit scan using serial number or asset tag.

kalakaramad_20
Tera Contributor

I have used the below attached code for action item in servicenow , used the code provided by 
https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial...
But on the mobile agent app i am not able to submit the scanned assets into the stockroom.

4 REPLIES 4

Runjay Patel
Giga Sage

Hi @kalakaramad_20 ,

 

I hope you have generated the bar code with Serial number not with Asset tag. If you have generated with Asset Tag and trying to setup scan using serial number then it wont work.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

Yes i have generated using the serial number but it is not working , 

Tim Witkovsky
Tera Contributor

The structure of the Audit Scanning has changed over the years and the solution Daniel made in the link you posted isn't 100% accurate anymore. I wrote up a little guide and tagged you in it here.

Let me know if it works for you

Sure Thanks Tim , will try this on my instance and revert back.