Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior.
I've removed the "comments" field from the Attach note field in the Search Action Configuration records
I removed "comments" from the Other Knowledge Properties
I ran a cache.do (multiple times)
I followed the steps in this document
After all of the above, the link is still being added to the Comments in the case.
Any ideas?
