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CSM/FSM Contextual Sidebar cannot reorder

Michael Aala
Tera Contributor

Hi, 

 

We are trying to reorder our contextual sidebar in our CSM FSM Workspace. We need to make the attachment as the first sidebar to be seen in the record as an example.

 

MichaelAala_4-1739449934597.png

 

 

We already change the order of record information and attachment in below tables but to no avail.

sys_ux_app_route.list

MichaelAala_1-1739449773309.png

 

 

sys_ux_screen_type.list

 

MichaelAala_3-1739449850776.png

 

 

 

UI Builder

MichaelAala_0-1739449722949.png

 

1 REPLY 1

prasanna11
Giga Guru

Hello, 

 

Were you able to solve this? Looks like updating app route record, and arranging them in ui builder with order. Both doesnt work.

A platform bug may be?