Auto closure of related CSM Case task when the parent case is closed

[CarolMa6]

Hi All 

There is an auto request, requested item, and catalog task related to a CSM case. A flow designer workflow closes the CSM case 7 days after it is resolved. I want to expand the flow to also close related case tasks. How can I do this, and is it the best solution?

Regards 

Ca

[Ankur Bawiskar]

@CarolMa6 

once you get the REQ then to search for RITM simply use Filter as Request = Previous Lookup

Then for SC Task use Filter as Requested Item =  Previous Lookup

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vishal Jaswal · Accepted solution]

Hello @CarolMa6 

Here is an updated flow which will trigger whenever Case State is Closed and will update associated:
1. Case Task State to Closed
2. Requested Item State to Closed
3. Request State to Closed Complete

Step#1: Trigger

Step#2: Action - Look up Records - Parent is (Drag the pill from Trigger - Record Updated - Case Record from right)

Step#3: Flow Logic - For Each - Items (Drag the 1 - Look up Records > Request Records from right)

Step#4: Update Record - Record (Drag the pill 2 - For Each > Request Record from right) 

Further Steps:  Repeat the same for RITMs and Case Task or other associated record types

Hope that helps!