Auto set of assignment group based on conditions not working.

[Alok21]

Hi Team,

I am trying to auto set assignment group based on conditions but it is not working.

The requirement is while creating a new case if Product (Reference field to Product table)= 'Alokproduct' and Feature(Reference field to Product table) = 'Alok feature', then the Assignment group for that case should be auto Populated with "Case support group". I have created a before insert BR with below code. 

if(current.isNewRecord()){
var product = current.getValue('product');
var feature = current.getValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442'; 
}

}

Note: There is already an assignment rule which is auto populating the assignment group on a different condition. My condition is different and i want to over write the group when my conditions are satisfied.

Can someone please assist?

Regards,

Alok sahu

[Alok Das]

Cheers from another Alok,

Check the log first, If the sys_id is coming in log then you should change your script as 

if(current.isNewRecord()){
var product = current.getDisplayValue('product');
var feature = current.getDisplayValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442'; 
}
}

Alternative, if nothing works, 

You can write a after update Business rule with very high order(i.e. 10000 or  12000). In this case you need to twist your code a bit as below:

if(current.isNewRecord()){
var product = current.getDisplayValue('product');
var feature = current.getDisplayValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442';
current.update(); 
}
}

Kindly mark my answer correct/helpful if I was able to help you in anyway.

Regards,

Alok Das

[Alok21]

Cheers Alok 🙂

I have tried the solution provided by you but not working.

The issue is there is already an assignment rule which is auto populating the assignment group with a different group based on a different condition. My script is not able to over write the group already set. 

Regards,

Alok sahu

[Harsh Vardhan]

why are you using script here, as i had mentioned this requirement can be solved without writing a single line of code. 

you  just need to add the filter condition. 

set the filter condition like below. 

product | IS | ActixOne  

AND

feature | IS | Mobile Back

Now go the action tab in your business rule and set assignment group name which you want to set. 

It's Simple way , give a try. 

Note: You have already checked "Insert" checkbox so this business rule will only for new Record .

[Alok21]

Hi Harsh,

I tried your provided solution but not working.

[Harsh Vardhan]

might be you are missing something here,, 

may i know you are testing it while creating a new record . 

can you share the record screenshot as well as business rule which you have written .