Auto set of assignment group based on conditions not working.

Alok21 · ‎05-17-2019

Hi Team,

I am trying to auto set assignment group based on conditions but it is not working.

The requirement is while creating a new case if Product (Reference field to Product table)= 'Alokproduct' and Feature(Reference field to Product table) = 'Alok feature', then the Assignment group for that case should be auto Populated with "Case support group". I have created a before insert BR with below code.

if(current.isNewRecord()){
var product = current.getValue('product');
var feature = current.getValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442';
}

}

Note: There is already an assignment rule which is auto populating the assignment group on a different condition. My condition is different and i want to over write the group when my conditions are satisfied.

Can someone please assist?

Regards,

Alok sahu

Community Alums · ‎05-20-2019

As the assignment rule you mentioned is already in place, you will need to keep this BR to overwrite it

because assignment rules trigger after the form is submitted.

If you still want the users to see the change client side(on the form) then additionally you will have to write 2 onChange Client Scripts.

1. for product field:

if(newValue == 'sys_id of Alokproduct' && feature == 'sys_id Alok feature')

g_form.setValue('assignment_group','9d55d96f292200da6f08c6eb3ee442');

2. for feature field:

if(newValue == 'sys_id of Alok feature' && product== 'sys_id Alokproduct')

g_form.setValue('assignment_group','9d55d96f292200da6f08c6eb3ee442');

Please mark as correct/helpful if this helps! 🙂

Thanks

DR

View solution in original post

Rahul Kumar17 · ‎05-20-2019

HI

u can use Assignment Rule don't write script

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar