Build URL without SYS_ID

[TramaineM]

Hello,

I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass into the URL, but I cannot get to the account without the sys_id.

https://myinstance.service-now.com/now/workspace/agent/record/customer_account

This is the beginning of the URL, and I've tried customer_account/name/123456789 as well as customer/?sysparm_query=name=123456789. Whenever I try it with a real account number that exist, I get record cannot be found. 

[Community Alums]

Hi @Tramaine ,

You can Navigate to accounts > open the required Account > Right click on the header > click on "Copy SysID > see below: 

You can also find sysID in the URL too, i have highlighted in the above screenshot .

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[TramaineM]

Hi Sandeep,

Thanks for your response, however that's not what I was asking as I already know where to get the sysID for records.

External systems won't know the sysID of those records but they have the Account #. So my question was how do we set up a URL on that system that will take them to that ServiceNow Account record without having the sysID? Or does it have to be an API?

[Allen Andreas]

Hi,

Unfortunately, from all my research around this, you won't be able to navigate with just the customer name/account number (any other field value other than a sys_id) in the URL. You'd want to give them the sys_id at some point through your interaction and then they'd use that in the URL.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Dave Belgard]

this DOES work

 https://[your SNOW Instance]/[Table Name].do?sysparm_query=[Field]=[Value]

opens directy to the record