Business Rule for updating child task when parent record gets updated

[Dipali Pawar2]

Hi, we are working on SLA related to task , when the parent case state is awaiting info we need to set the SLA for related case task to 'Paused' state. 

since only the case record is getting updated with the state the SLA for case task remains unchanged. 

with the update to any field in the case task record we are able to see the correct state of SLA .

so to update the case task we have written a business rule to update the work notes, below is the script 

we are not able to see any update in case task record , please let us know what are we missing here.

Thanks in advance 

[Omkar Ranjane · Accepted solution]

Hi @Dipali Pawar2 

Create Before Update Business Rule with condition state changes to awaiting info or state changes to open & try below code snippet.

(function executeRule(current, previous /*null when async*/ ) {
    var caseTask = new GlideRecord("sn_customerservice_task");
    caseTask.addQuery("parent", current.sys_id);
    caseTask.query();
    while (caseTask.next()) {
        caseTask.work_notes = "Testing";
        caseTask.update();
    }
})(current, previous);

If your question is solved, please close the topic by marking my answer "Accept as Solution". This will help others searching for a similar question and will remove the topic from the unsolved list.

[kalyan13 · Accepted solution]

Hi @Dipali Pawar2 ,

Please try @Omkar Ranjane  solution, if you still unable to get the solution let me know 

Regards,

Kalyan 

[Gokul Nath · Accepted solution]

Hello @Omkar Ranjane .

Thanks for the code, worked like a charm!

I have a similar requirement and the case task is getting updated on change of state. One additional implementation which we are looking is to get the current state of the parent case.

I tried using 

current.top_task.getDisplayValue('state');

current.parent.getDisplayValue('state');

Both are bringing undefined value, Kindly help on this

Below is the script and screen shot:

(function executeRule(current, previous /*null when async*/ ) {
var caseTask = new GlideRecord("sn_customerservice_task"); //Gliding Case Task
caseTask.addQuery("parent", current.sys_id); //Checking if Case task has parent
caseTask.query();
while (caseTask.next()) { //if case task exist , updating work notes
var parent_case_state =current.top_task.getDisplayValue('state');
caseTask.work_notes = "Case State updated to" + parent_case_state;
caseTask.update();
}
})(current, previous);

[kalyan13 · Accepted solution]

Hi @Dipali Pawar2 ,

Please try @Omkar Ranjane  solution, if you still unable to get the solution let me know 

Regards,

Kalyan 

[Dipali Pawar2]

Thank you @kalyan13 Omkar solution worked thanks for the help