caller

[Anusha Medharam]

 I want to create an incident in ServiceNow with the ‘Caller’ mandatory attribute capturing the name of the  engineer who is creating the incident.

I am able to capture the name of the  engineer automatically in the ‘Caller’ attribute on the incident form.

[Saurabh Gupta]

Hi @Anusha Medharam 

What is the issue here?

[Anusha Medharam]

Whenever engineer create a incident that engineer name is a populate in caller field.

[Robbie]

Hi @Anusha Medharam,

This is very easily achieved by configuring the 'Caller' field at the dictionary level with the 'Default value' of:

javascript: gs.getUserID()

(To configure the dictionary, right-click against the 'Caller' field, select the 'Configure Dictionary' option, and set the default value as explained above and as shown below)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[Robbie]

Hi @Anusha Medharam,

Did you see my earlier response? This is very easily achieved by configuring the 'Caller' field at the dictionary level with the 'Default value' of:

javascript: gs.getUserID()

Please see my post/solution and screen shot.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie