Need to create separate role for business user to access only additional comments in incident.We have created role incident_write_comments but that is not working. could you please help us.
Hello Team, I have configured below widget on Case form in CSM workspace (CWS), and now I want to show number of open problem tickets count against configuration item which is selected in that case ticket. Could you please let me know I can complete ...
Hello all,We are facing some issues in virtual agent provided knowledge article link redirection.CSM: If a Customer Contact asks Virtual Agent for some query, then KB article links provided by VA open up in "/csp" instead of "/csm", even after config...
Hi Team, I want to exclude a table from Import Set cleaner Scheduled Job. I have taken a copy of the OOB Script Include "ImportSetCleanerCustom" and added "table_name!=MY_TABLE_NAME" query to '_queryIsets' function. But somehow it is not working. Ca...
Hi,I would like to change the display name of the publish button for knowledge details in "CSM/FSM Configurable Workspace".What should I do?Thanks.
Hi All, We are submitting multiple requests at one time using the data source. So for creation of Request, Requested item, we have used transform script and there is no field we have added in the transform mapping as all are variables, in our data so...
On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.On the case form we currently have a reference field called 'assignment group', which references the sys_us...
Hi,I want to create a UI Action "View article" which opens in portal view of the kb article. As of now we have a UI action "View article" which redirects to the backend kb page. Kindly help me to achieve this as soon as possible
Create a change Request -> Fill assignment group and assigned to field -> Request approval ->Now it goes request to all the members of the assignment group and users with what role can approve/reject this Requests based on below screenshot. The scree...
Hi All, We have created two tables extended from Case table.1. External2. InternalSo when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new cas...
Hi,Version: Developed in Utah.I would like to set the system property glide.knowman.view_age.days to 0, but I can't find where to set it.Also, I can't find Count Knowledge Use from [System Scheduler] > [Scheduled Jobs] > [Scheduled Jobs], so if anyon...
Hi, I have created reports for Request items on SOW dashboard. Problem i'm facing is when clicking on report or view all option its not showing the list of records as it is showing for Incidents(OOB). Can anyone help me on this. Also, attaching image...
Hi All, I have created Reports In workspace But When i click report data is not showing in list level ?Ex: When i click pending reports part instead of Incident SLA time remaining reports need to show Request items assigned to pending reports
Hi allSo I have created a partner portal very much based on our customer portal.On homepage I have placed some numbered reports with the report widget. This all works fine, but when I click the report in order to see the list of records, I am redirec...
If the caller's location is 'London' , assignment group should auto populate as 'London Group'. Here assignment group is reference field.@Ankur Bawiskar @Community Alums @Sohail Khilji can you assist me on this?
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