Hello guys, I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement). i have tried the solution in this link (https://community.servicenow.com/community?id=c...
Does the Choice list data gets captured in the Update Sets? How to migrate the choice list data from Dev to test environment?
Hi all, we have a missing case on our prod instance. Typically these are visible in 'deleted records' to recover, however this one is not. Is there an audit trail on deleted records outside of the deleted records table?
Hi All,Is it Possible to Get Report with User Name and Sys ID.Please help..User NameSys IDRegards,Sanitha
Dear community,I was wondering if anybody knows how to automatically refresh a landing page lists in CSM configurable workspace. I'am aware that a tiny refresh button is presented on the list view, but i would rather have an auto refresh to ensure it...
Hi All, I am getting this error: "Operation against file 'sn_customerservice_case' was aborted by Business Rule 'Transform synchronously^085b3eda87d0d1904bcfc88e8bbb352a'. Business Rule Stack:Transform synchronously,Prevent Invalid Case Creation" whe...
Hi everyone, I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger? Thanks for ...
Many tickets are resolved on the phone with the service desk through relatively quick fixes. However, from recent experiences with several end-users, it seems that many issues may reoccur within a short time, and frequently the individual doesn’t imm...
Hi how to take report on case table in below scenarios. 1) The time taken by a assignee or agent to resolve the ticket from the actual mean time along with the name of the assignee for whom the ticket has been assigned 2) The number of tickets the pe...
I have one field called "Extended Date" that date should not be day before today. So the issue is when i am using any client script and script include for this it reflect in both Native UI and Agent Workspace in My PDI but When I Implement this code ...
We have an external person who is: set up as a Consumer (csm_consumer) as they are the client on multiple cases.set up as a User in servicenow (sys_user), and accesses ServiceNow in more of an internal role. Both accounts have the same email address ...
Portal: My Requirement is to show all the cases created by specific group of users. 1) I have created one group called "Group External Users" and this group having 4 members with no roles. without roles(no roles) user can able to view only created/o...
Hey there, I am trying to add guided decision tree to Recommended next best actions. I have selected "Interaction[interaction]"as the table in next best actions rule, since I want to get NBA for the interaction record that I create.But I get this err...
Hi All, Please note that my requirement is when a customer raises one case(channel = Web), then the case should get auto-assigned to an agent who has English skill. Even, I want that the agent should get an notification in agent inbox in Agent Worksp...
Hi There, Can someone please suggest how to show the attachment for two tables if the user has a specific Role? And if the user doesn't have this role they should not be able to see those table attachments. Requirement: Two Tables (change & Problem)...
