Calling specific Email Client Template from UI Action
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03-21-2019 06:46 AM
Hello all,
I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default.
However, using OnClick emailClientOpen(gel("email_client_open"), 'sn_customerservice_case'), I get always access to the newest template and the original is not called anywhere then
Is there any way, how can I call my specific email template from UI Action and leave reply-for-customer-service default for everything else?
Thank you very much!
Jakub
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Customer Service Management
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03-21-2019 12:06 PM
Hi,
Please go through below link:
Thanks,
Sumanth
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04-29-2021 09:36 AM
Did you find the solution for this ??
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02-09-2022 05:08 AM
Hello,
As mentioned in this article:
https://community.servicenow.com/community?id=community_question&sys_id=404b4feddb5cdbc01dcaf3231f9619e0
This is the way that emailClientOpenPop is defined in popups.js
I created a UI action set it as Client and on the On Click I set this:
emailClientOpenPop('incident', false, null, null, '3dc7afb1876501108aef0f69cebb3599');
The last parameter is the Sys ID of the Email Client Template that I have created.
This should work for you as well 🙂 .
