Calling specific Email Client Template from UI Action

jakubz
Kilo Explorer

‎03-21-2019 06:46 AM

Hello all,

I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default.

However, using OnClick emailClientOpen(gel("email_client_open"), 'sn_customerservice_case'), I get always access to the newest template and the original is not called anywhere then

Is there any way, how can I call my specific email template from UI Action and leave reply-for-customer-service default for everything else?

 

Thank you very much!

Jakub

Labels:
0 Helpfuls
  • 2,448 Views
3 REPLIES 3

Sumanth16
Kilo Patron

‎03-21-2019 12:06 PM

Hi,

 

Please go through below link:

 

https://community.servicenow.com/community?id=community_question&sys_id=0c0b3b70dbea9f009d612926ca96...

 

Thanks,

Sumanth

0 Helpfuls

snowuser13
Tera Contributor

‎04-29-2021 09:36 AM

Did you find the solution for this ??

0 Helpfuls

kalindaskalov
Giga Contributor

‎02-09-2022 05:08 AM

Hello,

As mentioned in this article:
https://community.servicenow.com/community?id=community_question&sys_id=404b4feddb5cdbc01dcaf3231f9619e0 

 

This is the way that emailClientOpenPop is defined in popups.js

I created a UI action set it as Client and on the On Click I set this:


emailClientOpenPop('incident', false, null, null, '3dc7afb1876501108aef0f69cebb3599');


The last parameter is the Sys ID of the Email Client Template that I have created.
This should work for you as well 🙂 .

0 Helpfuls