Knowledge Search Properties - glide.knowman.search.instant_results

[Ulla Nancy]

What does it mean when you enable Instant search for Knowledge in ServiceNow. I have found this: glide.knowman.search.instant_results, and the only thing the help says is 'Select the check box to enable instant search for search results. The default value is set to No.'

I have tried to enable it in my testenvironment, but are not able to se any difference if it is enabled or disabled.

So what should I be looking for for testing, anyone knows? and would it be in the portal, agent workspace, backend, all?

[Community Alums]

Hi @Ulla Nancy ,

There are many uses of enabling instant search:

1. Allow Instant Search On Keypress : Enables instant search results as you type a search term. The default for the search results page uses the system property.

2. Wait time (ms) between searches, if instant search is enabled : The time, in milliseconds, to wait between searches if the instant search feature is enabled. The default wait time is 500 ms.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ulla Nancy]

Hello Sandeep

thank you very much, can you elaborate your answer from 1.. I am asking, because it does not seem to work for me. I assume that I should get results along the way when I am typing, and the more I write, the results should decrease.

Could you show me an excample for how it is supposed to work?

Thank you 🙂 

By the way, I can se I have marked the version to be Quebec, but we are actually running Rome, if that makes any difference 🙂

Best regards

Ulla Nancy