getting error message 'Unable to find UI Action with name 'create_incident' on table 'sn_customerservice_case' after paris to Rome upgrade

sree44 · ‎11-16-2021

After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with name ' create_incident ' on table 'sn_customerservice_case"

I compared it with Paris version as well but couldn't find the difference.

Marskh11 · ‎11-29-2021

I just realize I found the known issue https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997603

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Ankur Bawiskar · ‎11-16-2021

Hi,

Did you find any KB article for this?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sree44 · ‎11-16-2021

No Ankur, i couldn't find any KB article on this.

Thank your response.

Ankur Bawiskar · ‎11-16-2021

Hi,

Did you check the UI action has the action name populated?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sree44 · ‎11-16-2021

yeah , i checked it and it is populating there. this error occurs when im trying to create a new new record in a new browser and this error suppreses by itself when im trying to create multiple records for testing.