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New Task Creation when INC is in Resolved State

I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Service...

tanveer by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

populating task details on survey form

i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or  request details to which the user is giving the survey on the survey  form itself  how can i achi...

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Rights of Roles in ACLs, UI Actions, ...

Is it possible to see which rights a role has in ACLs, UI actions, lists or in forms? I have found the Access Analyzer, but that would not be enough for us.  

ozgurD by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls

Servicenow LIve Chat Lag When Typing

We recently switched over to agent chat in the Service Operations Workspace, but when we chat with customers there is a delay or lag when we type. We believe it may be the auto complete feature. Is there a way to disable the autocomplete feature? Has...

issue with flow designer

I have created a flow designer. Trigger condition is when a case is created then it goes to if condition and check whether channel is web/chat/virtual agent. If yes then we will creating a case task. . its not working when i create a case from any of...

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NiloferS by Tera Contributor
  • 394 Views
  • 1 replies
  • 0 helpfuls

Provider notification Link is not redirecting to the workspace

I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...

Community Alums by Community Alums  
  • 654 Views
  • 2 replies
  • 2 helpfuls