what happends after 4/4 attempts of not clearing the micro certification ?
Would you be able to retake course and try again?
Forum Posts
List View - column that shows if someone is inside cases?
In the list view, I would like to be able to tell if another user is currently inside cases. I have a group of 10 users working a certain case type and they are constantly going into the same case to work, oftentimes they take the case from other use...
Indicator to show if a case has been "read"?
Our team has several different departments that all work the same cases. User A will go into the case and leave an update which of course, updates the Updated and Updated by Name column in the list view. User B will then go into that case, read the...
Resolved! Type specification to show additional column in dropdown select box variable on a record producer?
Hi, There is a requirement on my project to show the company that is linked to the business area code on the right hand side of the dropdown. In similar situations i have used "ref_auto_completer=AJAXTableCompleter,ref_ac_columns=backendnameoffield,r...
Customize AI Search Result Pagination
Hi comunity,Is it feasible for me to customize this pagination into sequential numbers? If possible, please provide suggestions. I need related documents on this issue!Thanks
Insert to work Notes as opposed to comments.
Use case:In case number CS0341414, I initially added a comment, but I need to move it to the work notes instead of the public comments. Specifically, I want to insert "A server is not working." into the Internal Notes(work notes) as opposed to Public...
Is there a field in Servicenow regarding the Buyer role?
I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...
how many ways to add related items in csm workspace
Hi Team, In CSM Workspace, when opening any record from the list, it displays the Details, Task, and X options. However, in the Form View, the Related List and Form Related Items do not have the X option. I want to know how to bring the X option into...
Unable to Edit or Delete my Post
Hello Community,Hope you are doing well!I have created a post which describes about Partner Accounts in CSM. Now I want to add some more info to it.But, I am unable to Edit or Delete the Post.Can I get any information on this.Many Thanks in Advance!R...
Use of " sysparm_query_category " in table API
What is the use of " sysparm_query_category" in table API.
Resolved! Automate quarterly surveys
ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that o...
Resolved! How to enable custom Incident list view for ITIL role users
HiHow to enable custom Incident list view for ITIL role usersI created custom list view for incident in service operation workspace I am able to view in admin rolenot able to see in ITIL roleNot able to view Custom list Incident assigned to my groups...
Employee center footer for CSM
Hi,I have created an Employee center footer for CSM portal. I juste copied the ootb esc footer and change social icons or navigation links.I attached the footer to the theme of the csm portal.When i go on the portal using this url "instancename.servi...
In which table can we create a content publisher and publication request type reports?
Hi All,In which table can we create a content publisher and publication request type reports in ServiceNow?Thanks in advance for your reference
