Does anyone know about the following limits for the CSM Transaction model?# of Portal visit# of Virtual agent conversation# of Now Assists BTW, we have proposed the CSM Professional & CSM Professional Plus as transaction model (25,000 Transactions) t...
Hello Community,I would like to add the functionality of attaching private files in the workspace, similar to how it is done in Classic. Could you please suggest a solution for implementing this?Want something like this
Hello all, I am using ServiceNow Ui Builder to create a custom workspace. Currently, I am using incident data. I would like to show each incident item which is assigned to you with individual rectangle box. For example, if Andrew is assigned 41 incid...
How can I set auditing on all cases to see when a fulfiller reads a case or reads an attachment?
Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks
Hi community, How to inactive reports that are not run in the last 6 months ? and after inactivating, we want to delete the reports after one month of inactivation. Thanks
Hi, we want to display different symbols for the WOTs based on their category. Is it possible to show different icons on the map based on the WOT type?"
Hey everyone, we are looking to switch from Smartsheet to ServiceNow Visual Task Boards. A lot of our people are building a board off the Task table so they can get all tickets at once. They want the lanes to correspond to the State, but there are ma...
Hi!I developed a workflow with automatic approval for registration requests for people with an email domain compatible with their account's domains. It works well, but the role attribution messages ("Added role {0} for {1}") show on the CSM portal an...
Hi everyone, I've got this issue where Households module not showing on my application navigator PDI.I went through "csm_household.config" to check ACL settings, all seem correct, yet I can't have it.Anyone to
Hello!One of our notifications is sending script errors. The notification is named "KM Subscription: Article created." When I checked the notification, it uses an email script named "Notification: Article created." However, this script does not exist...
We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted. It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (v...
For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...
Hi, I missed the Compose and Activities section in the CSM workspace how can we add those sections please help me anyone how to resolve.like below
Hi,Can anyone please tell me how to change the order of columns of Task sla in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...
