Hi Experts, I am currently working on integrating ServiceNow with Power BI for Customer Service Management(CSM) using Rest API. My goal is to retrieve live case data into Power BI, and to achieve this, I have created a Power BI user record and assig...
Hello everyone,In our company, we receive requests (cases) from external customers as well as requests (cases) from internal customers. I'm trying to figure out the best way to identify internal customers who belong to the same company.Should they be...
Hi team,In SOW view when I closed the interaction form or when I create an incident through interaction, interaction should auto closes, all the fields on the interaction form should be read only, not editable. how to achieve this. Regards,Abhilasha ...
Hi all,There is a requirement to create a Case from Teams. The common case would be creating a Case by integrating Virtual Agent with Teams, but are there any other methods? Thanks.
Hi All,When we open CSM/FSM Workspace Landing page user getting too much slowness. We have 2 Instances; one instance is base, and another one is Target. Base is Loading with 12 seconds and target is loading 30-40 sec. We migrated workspace customiza...
I have created a Work Order Record and After moving it to Await Qualification state a Work Order Task is created. I have move the Work Order Task to Work in progress and now not able to Closed it as I am getting error as "Provide a summary of the wor...
What should be the table or filter condition apply to collect list of customers effective due to any service outage.
Hello All , What is the difference between CSM and CSP Portal in ServiceNow?
Hi Team, when we click on copy change UI action on change form, When a Change Request is copied, I want all manually made child Change Tasks to be copied over to the new Change (i.e. do not include Workflow Created Tasks, such as Change Assessment Ta...
Hello,I am trying to get record details based on my custom table form in workspace. I have 4 fields on my form, last name, first name, gender and dob. If a user enters value, there is a ui action checks the user info from my custom table based on the...
When alert is encountered due to outage then alert generate a incident. How can we find out cases those are created by customers for this outage issues and associate related cases on incident
I'm looking to remove duplicate incidents from an Incident_SLA report. The criteria is for priority 1 incidents for last month, and my report is showing a priority 1 incident twice. I'm assuming it is because it was downgraded to a P3, then put bac...
Hi All,User belongs to the benefit group should not see the KB articles of the Payroll and in the same way user belongs to the payroll group should not see the KB articles of the benefits.In order to meet this requirement, we have created custom role...
Looking at usage of variables and variable sets as part of building catalog items, has anyone who has experience of using these come up with a sensible strategy of usage? We currently have over 8,000 individual variables and over 50 Variable sets. Ou...
Hi All,We are implementing FSM from scratch in our environment, so i have installed the plugins and I have created a test user with "wm_ext_manager" role in my client's environment, but when i am impersonating with this user i am not able to access s...