Can I create a Work Order from a RITM/SCTASK Record?

[MRPack]

Hi Team,

Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.

Also I would like to take some of the information in the RITM/SCTASK and use it auto-populate some of the fields of the Work Order (like for example the description, short-description, and configuration item). What would be the best way to do this?

Thanks in advance

[Anonymous_guy]

HI @MRPack ,

Have you managed to find a solution to this using OOB configurations?

[Runjay Patel · Accepted solution]

Hi @MRPack ,

OOB is not available but you can make it very easily.

Follow below steps.

1. Create New ui action called  "Create Work Order" on RITM and SC_TASK table. 
2. In Script put below code.

current.update(); 
wmu = new WorkManagementInitiation(); 
wmu.createWorkOrderFromRitm(current);

• Open script include "WorkManagementInitiation".
• Add new function like below.

createWorkOrderFromRitm: function(ritm) {
        var workOrder = this._retrieveWorkOrder(true, ritm, true);
       
        // work order already exists and redirection is already handled
        if (workOrder == null)
            return;
       
        // complete the work order definition and creation
        workOrder.location = ritm.short_description;
        workOrder.description = ritm.description;
        workOrder.insert();
     
        // redirect to new work order
        this._redirectToNewWorkOrder(workOrder, ritm);
        return workOrder;
    },

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Regards
Runjay Patel - ServiceNow Solution Architect
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[MRPack]

Thanks @Runjay Patel ,

This solution works for me as I am able to create the UI Action and Scripts needed for it.