How to change the color of "Work notes (internal)" bar
Hi all, How can I change the color of the "Work notes (internal)" yellow bar? I tried to create the below style record, but it didn't work. The color is still yellow. Thanks, Mazin
Forum Posts
Resolved! How to change the text color on the knowledge portal main page
How can i change the text color on the knowledge portal main page. Please refer the attachment and guide me
Resolved! Additional Information (comments) in Case are not updating
This should be a 10 minute thing but I am trying to figure this out for some time now and I can't resolve it. My Additional Notes are just not updating the case- even as Admin. I want to make the close notes available on the portal so that the Custo...
Resolved! Customer Contacts are Also sys_users
I see that the Customer Contacts that are created in CSM are also available in the User Table and can be selected as a Caller in an Incident etc. Has anyone had a business issue where the business wants their internal user lists limited to Company us...
Resolved! How to setup response templates for csm???
Hi All, domumentation tells me I can use response templates with csm ... "Agents can make use of response templates and ..." https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/concept/cust...
Service now "Freezing" & forced to refresh web page
Since January 2018, our ApHelpDesk team has been experiencing freezing. This happens when we are working on a case and typing up our emails in the comment box to send to our vendors. This usually happens after working on about 10 cases and we are for...
IS there a way to have a split screen in the incident list so when you click on an incident the details are shown in the bottom part of the split screen
IS there a way to have a split screen in the incident list so when you click on an incident the details are shown in the bottom part of the split screen
We can create new incident record through post method rest api explorer.But i want to insert field vaues to new incident through json body rest client browser extension ?
We can create new incident record through post method rest api explorer.But i want to insert field vaues to new incident through json body rest client browser extension ?
Can you have a survey with two trigger conditions?
I have setup a Survey for all Incidents once resolved which works successfully. We also deal with Requested Items so want to send the same survey out when these are completed. I have tried setting up a second trigger condition for requested items the...
Resolved! How do a change the content of the outbound survey email
I have created a survey but I would like to change the content and formatting of the email that goes out that contains the survey link?Is there a no code option?Thanks in advance
CSM For Orders
Does anyone know how orders (csm_order) and order line items (csm_order_line_item) are created and processed in the Customer Service Management for Orders.I am more interested in the 'order' itself to be able to explain it from a process perspective ...
Resolved! What kind scripting questions they may ask in interviews?
What kind scripting questions may ask in interviews?
Server script to check the value of all fields in a form section
Hi all,Is there a way we can glide through all the fields under a form section using form section name ??
Resolved! project implementation process in servicenow
Hai I am new to Service Now,my questions are 1) how project implementation process in servicenow done(please explain in step by step process) ...
Resolved! Critical incidents automatically updated by system
Hi there,When we give an Incident the priority of "Critical", it gets repeatedly updated by the user "system", as recorded in the "Updated" and "Updated By" fields, but no actual changes are made. This happens several times a day, and prevents us fro...
