Resolved! How to generate PDF for the case record in CSM
Hi Everyone, I have a requirement that the PDF generate for that particular case when the case is in any state. If you have any solution, please share. Advance Thanks.
Forum Posts
Resolved! List Collector filtered by multiple conditions
Hi, I'm trying to create a list collector based on the CMDB_CI_COMPUTER table using multiple conditions. The table has two fields: - Assigned to (assigned_to) - Custodian (u_custodian)I've tried doing this through a script include:function getassign...
Resolved! Is is possible to define a dependent field in a UI page for a <g:ui_choicelist element?
Hi, I currently have a <g:ui_choicelist element in my UI page that brings back all the options from the field I am querying however I only need to see a filtered list of these choice options based on a dependent field. Is there a way to define the de...
Avatar image only visible for some roles
Hello, We have added pictures of our employees on their live feed profile (company pictures), so that these pictures appear on the small round avatar next to their names throughout the SNOW interface (e.g. all ticket forms in the activity log). Howev...
Resolved! Change VIP icon
Hi , Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before...
Custom field’s lost ‘u_’ or ‘x_’ prefix prefixes in scoped application
We created scoped application in studio then we used form design to create some fields. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’? Then wr created one more field using form layout and th...
Creating a Contact Relationship
I've created a Parent/Child Account relationship (Account to Account). I want to create Contact relationships between the two. Looks like you can only create/add one contact at a time. Is there a way to add multiple contacts to the Contact relationsh...
How do I get a listing of the Assignment Groups in a PDF format we can search?
I work with the Dept of Veterans Affairs in the Major Incident Management team for the Office of Information and Technology. We recently started using Service Now. Previously we used CA and before that Remedy. The naming conventions for the Assign...
Resolved! Field truncated to 40 Charaters
I imported data to a table using a transform map. The weird thing is that the data in 1 field is truncated to 40 characters. I checked the transform table, and the field is set to a max of 4000 characters. The target table is also set to 4000 charact...
Resolved! start workflow from Business rule and pass values to workflow
Hi Team, I am trying to trigger workflow from Business rule and pass values to workflow variable from Business rule. I used the syntax from below link . Workflow got triggered successfully but values are not getting assigned to workflow variables. Re...
Escalate case escalation
Can anyone tell me the OOB process for a case escalation that needs escalated to tier 3? We run a 3 tiered support level where all cases hit tier 1 and are escalated to tier 2 as needed. When tier 2 can't resolve, it's sent to tier 3. Can we escal...
Resolved! In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case.
In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case. I tried this HREF/URL- id=csm_cases&table=sn_customerservice_case&create=csp. Please advise me...
How do I extract a list of Incidents that my team has reassigned to ServiceDesk this month?
I am responsible to manage the SLAs for L2 teams and have been seeing a huge inflow of incidents in the past 3 months. On analysing i found that more than half the volume of incidents are L1 incidents that incorrectly come to my team. My team gives t...
Resolved! Anonymous chat agent display name
How can I display only the agents first name in an anonymous chat window?
Reject Solution case
Hello, i want to know if there is a way to make mandatory a comment when a customer click on reject solution button. I need because OOTB a customer can reject a CASE resolution without explaining why he is rejetcing the case resolution.I asked some d...
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