Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery

ThunderDev · ‎05-07-2024

I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and I haven't been able to reproduce it on command. I have came across this KB article (KB1005141) https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005141 I am hesitant to implement the work around listed on the KB article as it says the following "This does slow down configurable and classic workspaces somewhat". Does anyone have input on this?

ThunderDev · ‎09-11-2024

I resolved the issue by using the workaround mentioned in the KB article I referenced in my original post. In my case, we added sn_customerservice_case to the system property glide.ui.list.batching.exclusion.list. Since implementing this change, we haven’t observed any impact on performance.

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QuintenO · a week ago

I had the same issue in a PAR dashboard as well. I checked the columns and rows, and there was a blank value included. After removing this blank value, the dashboard became visible again.