Resolved! need to pull the reports with attached kb articles in incident as well as need to display kb's.
how to pull the reports with attached kb articles in incidents as well as kb articles needs to be display in that report is that possible
Forum Posts
Resolved! ScopedGlideRecord issue
Hi All, I am running an ATF test step using "Run Server Side Script".I get the below error when I run the script from our application scope (Not from Global scope):TypeError: Method "ScopedGlideRecord" called on incompatible object. The statement whe...
Resolved! Duplicate a case
I am new to ServiceNow and CSM Can anyone help me to duplicate a case using UI actions... This needs a customization..
Case - related search within CSM/FSM Configurable workspace
I am after some information around Related search in the Case form within CSM/FSM Configurable Workspace. From what I can see at the moment when creating a case, when you start to write in Short description - the related search starts to populate, ob...
Resolved! Setting Assignment Group for CSM case based on recipient email
Is there a way to set the assignment group when a new CSM case based on the To email address that was used to create the case? For example, if an external user sends an email to ops1@company.com, I'd like to set the assignment group to ops1 -- if it'...
Examples on CSM with request Management
Hi! Looking fore som video content (Learning material) on using CSM with request management. Any advice? cheers
Resolved! How to translate Annotation into french language?
Hi ,We have a requirement to convert a Annotation into its french part : It has been added to the form like below : Kindly help me in convert it to its french word whenever system language is changed to french .
Resolved! CSM Case Blocked by task
If I am correct, a blocking task should prevent the Case from progressing until the blocked task is unblocked (close). As per ServiceNow doc...."A blocking task is something that prevents an agent from making progress toward case resolution. For exam...
Resolved! Catalog Client Script Hide / Add Choice on Variable
Hi all,I have a catalog client script that is checking if the logged in user has a certain type listed on the sys_user profile. My alert is firing and shows the correct answer, but it is not doing the next steps. I know my Script Include is working,...
Resolved! Add Child Case to Parent UI Action - Help would be much appreciated
Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.Its an OOB UI Action by the way. I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I miss...
Does ServiceNow cloud support Content Delivery Network
Hi, I could like to find out if ServiceNow cloud support CDN? Is there any link to show how can I configure ServiceNow for CDN? Thanks
Knowledge Base file formats
We are trying to set up articles using existing documents and importing them however we cannot import many formats including PowerPoint, Visio, Excel and even PDFs. Is there a way to add these, such as the SYSTEM UI > Embedded Objects, and if so what...
CSM Workspace Header Image Change
Hello Experts,I have a requirement to update our header logo for the CSM workspace.Before our Tokyo update it was working fine but after the update I am unable to update the logo.I have followed the exact same steps: (This solution worked fine before...
Special handling notes for case
Hi All, I want create Special Handling notes for all the escalated cases. kindly guide me with the special handling condition.Thanks in Advance,
Time_worked field on Workspace
Hi. I have the following problem with the time_worked field on workspace.When I save a record on the backend, the time_worked timer field starts counting down from zero. In addition, a record is created on the task_time_worked table. This is how it s...
