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Resolved! Embed (Visio Diagram) that is Converted to PDF in Knowledge Article

I'm trying to add a PDF of a Visio diagram into a Knowledge Base Article to where you can zoom in and out on the detail. I was able to add it, but when saving the Knowledge article to preview, The preview is blank, and part of the code is missing. Ha...

Myrtle_37 by Kilo Expert
  • 1972 Views
  • 1 replies
  • 1 helpfuls

How to get filter based on time

Hi Everyone, How to get filter based on time? ex. Need cases created between yesterday 8pm to today 8pm.Can anyone help me on this.Thanks in advance..

lucky6 by Tera Contributor
  • 526 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to create a ui action button on a case to create a new task

Hi all,I'm struggling with a button on a case form that creates a new task.The button is visible but I can't get the ui action to function. This is what i got: Hope someone can help me and guide me in the right direction.Thank you!

Regilio_0-1681807670955.png
Regilio by Tera Contributor
  • 961 Views
  • 5 replies
  • 3 helpfuls

Resolved! Redirect from Third party portal to ServiceNow

Hi All, we have external portal which will show list of customer cases in read only view (no editing allowed). If user click the case number, I want that user to be redirected to ServiceNow CSM workspace. Can you please let me know how to create this...

Himanshu42 by Tera Contributor
  • 1004 Views
  • 4 replies
  • 1 helpfuls

Resolved! Allow Group 'Manager' to manager their group membership

Hi, is it possible to allow the person listed in the 'Manager' field on the Groups form the ability to manage that teams membership to, i.e. add/remove users?  Is the Manager field used in any process or role that I need to grant/configure or is it j...

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CCZMAX1 by Mega Sage
  • 3220 Views
  • 6 replies
  • 6 helpfuls

Response template are not visible in CSM Workspace

Hello All, Am creating some response templates in Snow but those are not visible in CSM configurable workspace can someone help me on this. I've changed the screen condition of agent assist but still unable to load response templates. Getting this me...

Resolved! Service Bridge and CSM dependencies

Hi All, I'm looking into service bridge as a potential for integrating with other ServiceNow instances for basic tasks, but I'm struggling to establish what level of dependency there is on CSM.  1: Is CSM a functional pre-requisite on the provider in...

SNAdmin47 by Kilo Sage
  • 1025 Views
  • 6 replies
  • 5 helpfuls

Resolved! Set variable value and make variable read only

Hi, I need some help with my script below. I'm trying to set a catalogue item variable cost_centre to the cost centre "SSER Southern Europe" and make it read only if the value of the variable selected in location variable has a location source of "Ga...