Resolved! Eslint Rule to show warn message whenever we use gs.log in our scripts
Is there a way we can create custom eslint rule in servicenow which can through warning message whenever we use gs.log function in any Script?
Forum Posts
Resolved! Notifications List is not displaying on the CSM Portal under the Notification Preferences
Hello All, We have a requirement to display the Notifications List on the CSM Portal under the Notification Preferences.The list should contain all the Notifications and also the user should be able to edit or unsubscribe the notification from the CS...
Restrict the access for creating P!/P2 incident for some groups
I have requirement that only servicedesk and incident management team should be able to create P1/P2 incidents.So I have created the display business rule and onchange client script for priority field. But now the servicedesk people also not able to...
Resolved! Substatus for case status awaiting info
I have a requirement to adhd Substatus for case status awaiting infoSimilar to incident,status: awaiting infosubstatus: awaiting user or awaiting other reason is for internal grouping to see what is awaiting user and what is awaiting info in related ...
Resolved! Some page templates are on "Read only" -state in Ui Builder
Hi, I'm building CSM agent workspace on Ui Builder. What's the reason some page templates are on "read only" state. For example I'v been configuring landing page with no problems, but when I try to configure list-page, Ui Builder says "Read-only.The ...
Unable to add terms and condition in contract
When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Cond...
Is there a way to have a new tab open when clicking a URL in a Service Portal Icon Link
Hi guys, I am using an Icon Link in a portal. I have it configured as a URL with https\ xxxxx filled in. I just want to get it to open up to another tab or page. I dont see that option here, any thoughts?
Sample code for onChoiceCreate Transform Map script
Hi There, I am trying to use onChoiceCreate transform script to create choices for the field, but need help with the sample code for the below syntax,var e = new GlideEvent("myimport_ChoiceCreate", action, value, "");e.insert(); What we should be pa...
Resolved! What is required to synchronize parent to child cases(s) in CSM?
Hi All, What is required to sync parent to child cases in CSM? 1. MIM needs to be installed and someproperties has to be enabled. 2. Its comes with CSM plugin, so nothing more needed. Can someone help me please? Regards Bandita
CSM scenario
Hi,Can anyone provide me practical examples on CSM Thank You.
Send Notification to assigned to, manager user when incident is not updated on last 3 days
Hello Everyone, Could you send a Notification to the (assigned to, manager) user when an incidents is not updated in the last 3 days? Regards,Manasa.
How would you track related Service Offerings, Services, Products, and Product Offerings?
Greetings,I need to allow customers to order services. I would like advice on the best place to store and track the structure within CSM Order Management using CSDM.Assuming these sample data elements(1) Workplace Services > (2) Network Account > acc...
Resolved! General Help with surveys and users
Hello All, A simple question that I'm stuck on and couldn't find an answer to.I created a Survey that is sent to Contacts in the ServiceNow system (they get a mail with a link to the survey)when they open the survey a Survey instance is created.is th...
Knowledge Base article body font changes
Hello everyone,How do we configure the heading style options in the body of a knowledge base article? For Example 1: If I select the heading style 'Heading 1,' I want the font to be automatically set to "Times New Roman" and the font size to be set t...
Dot walked field values are not Visible on the list layout
Hi Team, I have a field "Interaction Source" on the Case table and there is another table called "Messages" which have a relationship with Case table.And in the list layout of Messages table I'm displaying the "Interaction Source" field by Dot walkin...
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