When using the variable "Attachment" the attachment is not included in the form. In history I see its included: But on the form (backend) I dont see an attachment: On the front (ticket form), I see the attachment in the conversation: But on the sa...
Would like to understand what is the journey for implementing CSM module. Specifically looking for questions to ask new customers who want to start their CSM journey
Hello, We have a requirement to create customer contacts in Azure which will be pushed to ServiceNOW in user table, how can we map them to contacts, Also, while customer admin creates the contacts for their accounts, how can i achieve them to be crea...
Hello, How to convert 24 hours military time to 12 hours AM- PM clock in a Service Request variable. FROM TO 04-08-2021 4:00 PM
I have been searching on a way to get the duration field working for the catalog task and I have found a way to do so. I had to create a new business rule that mimics the "mark closed" business rule for the problem table. After creating the busine...
If there are 3 different accounts A, B, and C. And there are several contacts created under each of these accounts. If person X is working for both account A and account B (for ex: as a vendor/supplier). What is the way that we can follow to achieve ...
I am using the Create Contact record producer to allow customer admins to create additional contacts for their account. I am putting some data validation on the email field to prevent the action if a duplicate email exists in the system. I never coul...
Hi,I have an requirement of displaying on those cases which are created by logged in user in my record producer. Please help me as the below thing is not working: javascript:'active=true^sys_created_by='+gs.getUserID()+'^EQ'
Hello community, I have a customer that is projected to reach 10 million incidents in their total count before the end of this year. They were wondering what happens when they reach that number? Does it continue counting upwards with no effect or...
Hi All, I have requirement in scripting part where in I created array and using "push" method to insert the value. But I wanted to remove specific value from array and it will be selected dynamically. Could any one help me out on this.
Hello,In our CSM portal, our partner have designed a form available in Service Catalog, when a user is submitting a request via this form, it creates a case. And in the case, all the variables captured in the front end form are present in the tab Var...
We have a consumer user who is unable to sign into ServiceNow Now Mobile app. A consumer user was created through csp portal(https://xxxxx.service-now.com/csp). The user has got sn_customerservice.consumer role automatically. This role also inherits ...
We're looking to add a department to our instance and this department will need data separation (not domain separation). So only fulfillers of this new department will have access to their records, etc. Will the CSM module provide this feature? Thank...
Hi guys I want to adjust the filter criteria for "Case query for customer". Actualy our customer shouldn't see cases in the customer service portal where a checkbox named u_visible_to_customer is false. I tried to add this filter to the BR and also t...
Hi Team, Can you please help me the below requirement, we are sending an email notifications to customer through event queue, event is fired through business rule, now we want want the some of the users in CC or BCC, how can we add the users in CC wh...